Help Desk Technician (Onsite)

IT Help Desk Technician (Onsite)Position Summary We are seeking a dependable and customer-focused IT Help Desk Technician to provide technical support to employees and customers across multiple office locations. This is an onsite position that requires regular travel between company offices to troubleshoot technical issues, install and maintain hardware and software, and ensure the efficient operation of IT systems. The ideal candidate will possess strong technical troubleshooting skills, excellent communication abilities, and a commitment to delivering exceptional customer service. This position also requires participation in after-hours and weekend on-call support. Responsibilities Answer incoming customer and employee telephone calls in a courteous and professional manner. Manage Help Desk tickets and service requests in a timely manner. Respond to customer issues via phone, email, and in-person support. Provide onsite technical support at multiple company office locations. Travel between offices as needed to install, configure, maintain, and troubleshoot IT equipment. Assist customers and end users with product installation, usage, and implementation. Respond to and investigate customer inquiries, concerns, and technical issues in a timely and professional manner. Diagnose and resolve hardware, software, printer, network, and connectivity issues. Install, configure, upgrade, and repair desktops, laptops, printers, mobile devices, and peripheral equipment. Set up and deploy new computer equipment and workstations. Maintain accurate inventory and tracking of computer equipment and IT assets. Document customer interactions, troubleshooting steps, and resolutions within the ticketing system. Run diagnostics and perform routine maintenance to identify and resolve technical issues. Escalate complex issues to higher-level support personnel when necessary. Follow up with customers to ensure issues have been fully resolved. Assist with user account setup, password resets, and access management. Support Microsoft 365 applications and other business software. Maintain confidentiality and adhere to company security policies and procedures. Participate in after-hours, weekend, and emergency on-call support as required. Perform other duties as assigned by management. Qualifications High school diploma or equivalent required; Associate degree in Information Technology or related field preferred. Previous Help Desk, Desktop Support, or Technical Support experience preferred. Strong knowledge of Windows operating systems, Microsoft Office/Microsoft 365, and common business applications. Ability to diagnose and resolve basic to intermediate computer, software, and network issues. Excellent verbal and written communication skills. Strong customer service and interpersonal skills. Detail-oriented with the ability to maintain accurate ticket documentation. Strong organizational and time-management skills. Ability to prioritize multiple tasks and work effectively under pressure. Ability to work independently and as part of a team. Willingness to continuously learn new technologies and processes. Valid driver's license and reliable transportation required. Ability and willingness to travel between company office locations on a regular basis. Availability to participate in an on-call rotation and provide weekend support as needed. Desired Attributes Maintains confidentiality and professionalism at all times. Remains open to feedback and new ideas. Shares knowledge and assists team members when needed. Demonstrates initiative and a strong sense of ownership. Reacts well under pressure and adapts to changing priorities. Treats customers and coworkers with respect and professionalism. Consistently meets productivity and performance standards. Looks for opportunities to improve processes and service quality. Maintains dependable attendance and punctuality. Physical Requirements Ability to lift and move computer equipment weighing up to 50 pounds. Ability to work under desks, in equipment rooms, and office environments as needed. Frequent travel between company office locations. Job Type Full-Time Work Location This is not a remote position. The selected candidate will work onsite and travel between multiple company office locations to provide technical support. Participation in after-hours and weekend on-call support is required.

Pay:

$50,000.00 - $55,000.00 per year

Benefits:

Employee discount Paid time off

Work Location:

In person