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IT Help Desk Specialist
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Debt Consultants Group
Miami, FL (In Person)
$72,800 Salary, Full-Time
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Job Description
IT Help Desk Specialist Debt Consultants Group - 1.8 Miami, FL Job Details Full-time $25 - $45 an hour 2 hours ago Qualifications Enterprise software IT service management Computer hardware Mobile device management ServiceNow Full Job Description We are seeking a dynamic and proactive IT Help Desk Specialist to join our technology support team. In this role, you will be the first point of contact for users experiencing technical issues, providing prompt and effective solutions to ensure seamless operation of our IT infrastructure. Your expertise will help maintain optimal computer performance, network connectivity, and software functionality across the organization. This position offers an exciting opportunity to develop your technical support skills while delivering exceptional customer service in a fast-paced environment. Duties Provide technical support to end-users via phone, email, and remote assistance tools, resolving hardware and software issues efficiently. Troubleshoot and resolve software problems related to operating systems such as Windows, macOS, and Linux, including applications like Microsoft Office. Manage computer hardware including desktops, laptops, mobile devices, printers, and peripherals to ensure proper functionality. Assist with computer management tasks such as deploying updates, configuring user accounts in Active Directory, and managing policies through Group Policy Objects (GPO). Support network administration activities by troubleshooting LAN/WAN issues, configuring VPN connections, managing DNS settings, and maintaining firewall configurations including Meraki devices. Utilize IT service management tools like ServiceNow, BMC Remedy, and Jira to log incidents, track progress, and document resolutions. Support IT infrastructure components such as Windows Server environments, TCP/IP protocols, TCP connections, DHCP services, and network switches. Assist with the setup and maintenance of mobile devices and ensure security protocols are followed for all endpoints. Conduct analysis of recurring issues to identify root causes and recommend improvements for system stability and security. Experience Proven experience in providing technical support within an IT help desk or similar environment. Strong knowledge of operating systems including Windows (Windows 10/11), macOS, and Linux distributions. Hands-on experience with computer networking concepts such as