Technical Customer support specialist - Automotive sector

Technical Customer support specialist•Automotive sector Abrites USA Miami, FL Job Details Full-time | Contract $45,000•$55,000 a year 4 hours ago Benefits Paid holidays Disability insurance Health insurance Paid time off 401(k) matching Qualifications Teamwork Computer Science Organizational skills Customer support Associate's degree Full Job Description Abrites specializes in the development of comprehensive software and hardware solutions for Automotive Diagnostics, Key Programming Procedures, Adaptations/modules exchange, Remote Diagnostics/Telemetry. We serve over 40 countries on all continents in our global distribution. Our Mission is to create solutions that enable people, vehicles, and technology to move forward. We are a product leader that overcomes technological limitations and creates innovative solutions by achieving the impossible. Abrites is seeking a Technical Customer Support who share our dedication to excellence and innovation. If you thrive in a collaborative environment, are adaptable to new challenges, and are passionate about delivering top-tier customer service, we'd love to hear from you! Are you passionate about providing top-notch technical support in the automotive industry? We're looking for a dedicated Technical Customer Support to ensure our clients receive the best guidance and solutions. Duties and Responsibilities Deliver expert support via phone, email, and other channels to assist users with software and hardware inquiries. Efficiently diagnose and solve technical problems, ensuring minimal disruption for our clients. Utilize ticketing systems to monitor and resolve client issues, maintaining detailed records of all interactions. Regularly enhance user manuals and knowledge resources to provide up-to-date information and solutions. Offer comprehensive training on software and hardware usage, empowering users to maximize system capabilities. Participate in automotive exhibitions to showcase our solutions and stay informed about the latest industry trends.

Skills:

Excellent verbal and written communication abilities to effectively assist and train users. Strong organizational skills and attention to detail. Strong analytical skills to troubleshoot and resolve technical issues quickly. Passionate about providing exceptional support and building positive client relationships.

Qualifications:

Associate degree or certification in Information Technology, Computer Science, or a related field. Previous 3•5 years' experience in Technical customer support Previous experience in the Automotive industry is a plus Bilingual in Spanish is a preferred. Understanding of automotive software and hardware systems is a plus Benefits Health insurance 401(k) + match

STD/LTD PTO

•2 weeks PTO (8) Paid Holidays•The Company recognizes the following paid holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and the following Friday, Christmas Eve and Christmas Day.

Pay:

$45,000.00•$55,000.00 per year

Work Location:

In person