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Technical Support Specialist
Job
Cruz Lopez Services
Miami, FL (In Person)
$46,800 Salary, Part-Time
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Job Description
Technical Support Specialist Cruz Lopez Services Miami, FL Job Details Part-time $20
- $25 an hour 11 hours ago Qualifications Computer science Operating systems Software troubleshooting Technical support IT infrastructure Firewall Computer hardware Network protocols Customer support ticket management Ticketing system technical support Full Job Description ```Duties```
- Provide technical support and assistance to customers
- Troubleshoot and resolve hardware and software issues for end-users
- Assist with the installation, configuration, and maintenance of computer systems and software
- Collaborate with other team members to identify and escalate complex issues
- Document all customer interactions and resolutions in a help desk ticketing system
- Conduct remote troubleshooting sessions to diagnose and resolve technical problems
- Assist in the testing and deployment of new software applications and updates
- Stay up-to-date with the latest technology trends and advancements ```Qualifications```
- Computer Science, Information Technology, or a related field (or equivalent experience)
- Proven experience in technical support or a similar role
- IT infrastructure, computer hardware, and operating systems (
- Familiarity with help desk software (e.g., Jira) and ticketing systems
- Basic understanding of network protocols, firewalls, and security principles
- Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users
Pay:
$20.00- $25.