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Job
Hotwire Communications
Oakland Park, FL (In Person)
Full-Time
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52
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Job Description
Job Description Help for Job Description. Opens a new window. 1. Responsible for providing technical telephone, IPTV, and Internet support to customers and answer complex questions on function and usage products. 2. Perform follow-up testing, and/or troubleshooting to assist customers with the most accurate and timely response to their technical support issue(s). 3. Phone, chat and email contact with customers to make recommendations on Hotwire's Service and resolve issues. 4. Resolve customer questions or problems via telephone in areas of system configuration/setup, product functionality, and bugs/enhancements. 5. Serve as primary support liaison between Hotwire Communications and our residential customers. 6. Possess thorough knowledge of Hotwire Communications product line and other applications utilized by customers.