Helpdesk Technician Job Overview Join our dynamic IT support team as a Helpdesk Technician, where your technical expertise and customer service skills will drive seamless technology experiences for users across our organization. In this energetic role, you will be the first point of contact for troubleshooting hardware and software issues, managing help desk systems, and ensuring optimal performance of our IT infrastructure. Your proactive approach will empower users to stay productive and connected, fostering a tech-savvy environment that thrives on quick resolutions and effective communication. Responsibilities Provide technical support to end-users via help desk ticketing systems, resolving issues related to hardware, software, network connectivity, and operating systems. Troubleshoot and resolve computer hardware problems, including desktops, laptops, mobile devices, printers, and peripherals. Assist with software troubleshooting across various platforms such as Windows, macOS, and Linux operating systems. Manage user accounts and permissions within Active Directory and other help desk management tools to ensure secure access control. Support network troubleshooting efforts involving TCP/IP protocols, DNS configuration, LAN/WAN connectivity, VPNs, firewalls, and GPO (Group Policy Objects). Perform equipment setup, installation, upgrades, and maintenance to optimize IT infrastructure performance. Document all support activities accurately in customer support ticket management systems and communicate effectively with users throughout the resolution process. Requirements Proven experience in IT support or help desk roles with a strong understanding of computer networking concepts such as

TCP/IP, DNS, LAN/WAN

configurations. Proficiency in troubleshooting hardware issues including computer hardware components and peripherals. Hands-on experience supporting Windows (including Windows Server environments), macOS, Linux operating systems, and mobile devices. Familiarity with help desk systems for ticket management and tracking support requests efficiently. Knowledge of Active Directory management for user account administration and security policies. Ability to diagnose and resolve software issues related to operating systems and applications swiftly. Strong communication skills with the ability to explain technical solutions clearly to non-technical users. Analysis skills to identify root causes of technical problems quickly and implement effective solutions. Join us as a Helpdesk Technician if you're passionate about delivering exceptional customer support while sharpening your technical expertise in a fast-paced environment! Your proactive attitude will be instrumental in maintaining a reliable IT ecosystem that keeps our organization running smoothly every day.

Pay:

$18.00 - $24.00 per hour Expected hours: No more than 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Health savings account Life insurance Retirement plan Vision insurance

Work Location:

In person