Job Title:

IS Technician - Helpdesk /

Field Service Technician Location:

Ocala, FL 34471

Contract Duration:

4 months

Pay Rate:

$19.00/hour on W2

Work Schedule:

Monday-Friday, 8:00 AM-4:00 PM or 5:00 PM, depending on lunch break Job Summary CVS Health is seeking a customer-focused IT Field Service Technician to troubleshoot, repair, install, and maintain retail IT equipment across multiple CVS locations. The ideal candidate will have hands-on field service experience, strong troubleshooting skills, and the ability to work independently while delivering excellent customer service. Key Responsibilities Troubleshoot, repair, install, and maintain retail IT equipment at CVS locations. Install, configure, and support POS registers and self-checkout systems. Diagnose and resolve issues involving thermal and laser printers, PCs, servers, thin clients, scanners, and peripherals. Provide support for networking devices, phone systems, RF equipment, pharmacy systems, MinuteClinic technology, and photo equipment. Travel between CVS stores within the assigned service territory to complete service calls and installations. Resolve technical issues within established service-level agreements (SLAs). Assist neighboring service areas as needed. Participate in weekday evening on-call rotations and rotating weekend and holiday coverage for high-severity incidents. Required Qualifications High school diploma or GED; verification required. Must currently reside in Marion County, Florida, preferably in the Ocala area. Candidates residing outside Marion County will not be considered. Previous hands-on IT field service experience. Reliable personal vehicle capable of transporting a laser printer and related IT equipment; two-seat vehicles are not acceptable. Ability to travel throughout Marion, Sumter, and Hernando counties. Strong troubleshooting, problem-solving, and customer service skills. Ability to work independently and manage service calls within established SLAs. Willingness to participate in evening on-call rotations and rotating weekend and holiday coverage. Ability to meet applicable safety-sensitive position requirements. Preferred Experience POS systems and self-checkout equipment. Printer installation, repair, and troubleshooting. PC, server, thin client, and peripheral support. Basic networking, RF, and telecommunications troubleshooting. Retail IT support or multi-site field service experience

Pay:

$18.00 - $19.00 per hour

Work Location:

In person