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TRC Talent Solutions

Technical Support Specialist

Career Insights for Technical Support Engineer / Analyst

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Based on Florida data

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What they do

A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.

$54,419 / year median in Florida

+6% projected growth

Explore Career

Job Description

TRC Talent Solutions is Hiring an Entry Level Tech Support Specialist Looking to launch or grow your career in technology? TRC Talent Solutions is hiring an Entry Level Tech Support to join an innovative technology team in Ocala, FL. This is a hands-on technical role where you'll troubleshoot hardware and software issues, configure computer systems, support customers, and assist with installations both in-house and onsite.
Job Details Location:
Ocala, FL |
Fully On-Site Salary:
Starting at $40,000- $45,000/year (DOE)
Schedule:
Monday-Friday | 8:00 AM-5:00 PM EST What You Will Be Doing Install, configure, and troubleshoot PC hardware, Windows operating systems, and proprietary software Provide Tier II technical support to customers via phone, remote assistance, and onsite visits Diagnose and repair hardware, software, networking, wiring, and electronic equipment issues Install and configure Microsoft SQL Express, IIS, Windows environments, and proprietary applications Perform onsite installation, maintenance, and upgrades of customer equipment and systems Train customers on system operation, maintenance procedures, and software functionality Assist with QA testing, system validation, and technical documentation Collaborate with Sales, Engineering, and Operations teams to implement customer solutions Maintain accurate inventory records, service documentation, and repair logs What We're Looking For 1-3 years of experience in computer repair, hardware support, electronics, or technical support Strong knowledge of PC hardware troubleshooting and Windows operating systems Experience installing or supporting hardware, networking equipment, or technical systems Comfortable lifting up to 20 pounds and working in workshop or test bench environments Ability to travel approximately 10% nationwide for customer installations and support Bachelor's degree in computer technology, Information Technology, Electronics, or a related field Why You'll Love This Opportunity Competitive benefits package including health and dental coverage 4% 401(k) match after 90 days Gain experience across hardware repair, networking, SQL, QA testing, and field support TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Pay:
$40,000.00 - $45,000.00 per year
Benefits:
Dental insurance Health insurance Vision insurance
Work Location:
In person

Benefits

  • 401(k) Plans
  • Health Insurance
  • Dental Insurance
  • Vision Insurance