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Help Desk/Desktop Support Analyst
Job
Robert Half
Palm Beach Gardens, FL (In Person)
Full-Time
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Job Description
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for employees in Palm Beach Gardens, Florida. This Long-term Contract opportunity is ideal for someone who enjoys solving a wide range of desktop, software, and connectivity issues while delivering a high level of customer support. The person in this role will help keep day-to-day technology operations running smoothly by supporting end users, maintaining workplace devices, and ensuring reliable access to essential business systems.
Responsibilities:
- Deliver front-line technical support for hardware, software, operating system, and peripheral issues affecting end users across the organization.
- Diagnose and resolve problems involving desktop computers, laptops, mobile devices, printers, and common workplace applications.
- Manage incoming service requests through the ticketing system, document resolutions clearly, and maintain timely follow-up with users.
- Set up, configure, and deploy user equipment and software to support new hires, replacements, and day-to-day operational needs.
- Administer user accounts and access permissions through Active Directory and related systems in accordance with company policies.
- Escalate more advanced or unresolved technical issues to the appropriate teams while providing accurate troubleshooting details.
- Assist with basic network-related troubleshooting to identify connectivity issues and restore user productivity as quickly as possible.
- Contribute to a secure and dependable IT environment by following support procedures, applying standard configurations, and maintaining equipment readiness.