We are a Managed Service Provider (MSP) seeking a skilled and motivatedIT Technician to join our team. Ready to make an impact with a growing company? The ideal candidate will be responsible for maintaining, troubleshooting, and improving IT systems for multiple clients. This position requires a problem solver with strong technical expertise, excellent communication skills, and a passion for technology and customer service.

Key Responsibilities:

Install, configure, and maintain computer hardware, software, networks, and peripherals for multiple clients. Troubleshoot and resolve IT-related issues remotely and on-site in a timely manner. Manage system security, backups, and updates across multiple environments. Provide technical support and training to client staff as needed. Monitor system performance and implement necessary upgrades. Assist in setting up and managing IT infrastructure for new and existing client locations. Maintain detailed documentation of IT assets, procedures, and troubleshooting steps. Work within ticketing systems to track and resolve client issues efficiently. Collaborate with other IT professionals to develop and implement best practices for client IT environments. Deliver high-quality customer service by maintaining professionalism and ensuring client satisfaction. Communicate effectively with clients to understand their IT needs and provide appropriate solutions.

Qualifications & Requirements:

Associate or Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). Proven experience working for an MSP or in IT support, networking, or system administration. Strong knowledge of Windows, MacOS, and Linux operating systems. Experience with networking protocols, hardware, and troubleshooting. Familiarity with cloud-based systems, cybersecurity best practices, and remote monitoring tools. Strong problem-solving skills and ability to work independently or within a team. Excellent verbal and written communication skills, with the ability to interact professionally with clients. Demonstrated ability to provide outstanding customer service and build client relationships. Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.

Benefits:

Performance-based incentives. Health, dental, and vision insurance options. Paid time off and holidays. Opportunities for professional growth and certification reimbursement. A collaborative and innovative work environment.

Schedule:

8-hour shifts. Monday -

Friday Rotating Weekends Job Type:

Full-time Pay:

$17.00 - $22.00 per hour

Benefits:

Dental insurance Paid time off Vision insurance

Work Location:

In person