Application Support Specialist

We are looking for an Application Support Specialist to support business-critical SaaS applications for users in St Augustine, Florida. This contract opportunity with permanent potential is ideal for someone who enjoys solving technical issues, improving the user experience, and working closely with both internal teams and customers. In this role, you will investigate application problems, maintain reliable system performance, and contribute to ongoing support best practices.

Responsibilities:

• Resolve application-related incidents by diagnosing issues, identifying root causes, and delivering timely solutions for SaaS users.
• Partner with software engineers and internal technology teams to escalate defects, validate fixes, and improve overall application stability.
• Track system behavior and performance trends, responding proactively to disruptions before they affect users.
• Carry out routine maintenance tasks, support software updates, and assist with application rollouts in a controlled manner.
• Maintain clear records of support requests, troubleshooting steps, and issue outcomes to support knowledge sharing and audit readiness.
• Create user-facing guidance and provide practical training to help end users navigate applications more effectively.
• Administer access controls by supporting user account setup, permissions management, and data protection practices.
• Work with external vendors and cross-functional stakeholders when additional support is needed to resolve technical problems.
• Participate in an on-call rotation as needed to ensure dependable support coverage outside standard business hours.
• Contribute to continuous improvement efforts by reviewing recurring issues, recommending preventive measures, and helping refine support processes.