IT Support Technician

Job Description:

We are seeking a proactive and detail-oriented IT Support Technician Level 1 to join our team. The successful candidate will provide first-line technical support and help ensure the smooth operation of computer systems in a hospitality environment.

Key Responsibilities:

Technical Support:

Provide first-line support for hardware and software, and assist the IT Manager with network issues, including troubleshooting and resolving technical problems.

IT Inventory:

Perform and maintain a comprehensive inventory of all IT assets, ensuring the database is always up to date.

System Maintenance:

Assist with the installation, configuration, and maintenance of computer systems, peripherals, and network devices.

User Assistance:

Support end-users by responding to help desk tickets, diagnosing problems, providing solutions, or escalating issues when necessary.

Documentation:

Maintain accurate records of technical issues, resolutions, and IT asset inventory.

Collaboration:

Work closely with the IT Manager and other departments to ensure optimal system performance and user satisfaction.

Hospitality Systems Support:

Provide support for hotel systems such as POS, PMS, back-office systems, and guest-facing technologies.

DVR / CAM

Systems:

Perform routine maintenance and troubleshooting with cameras setup.

Device Relocation:

Safely move and set up devices (workstation) weighing up to 40 lbs.

On-Site Support:

Provide hands-on support in guest areas, front desk, offices, and back-of-house areas when needed

Qualifications Qualifications:

Basic understanding of computer systems, networks, and troubleshooting techniques. Previous experience in Hospitality IT environments is highly desirable. Familiarity with hotel systems such as Oracle/Micros

POS, PMS

systems, printers, scanners, and guest network environments is a strong plus.

Cable Management & Rack Experience:

Proficient in organizing and managing cables at user stations, including experience with rack installations and patch panels. Familiarity with operating systems and platforms such as Windows, tablets, and common enterprise software applications. Must be comfortable working in a fast-paced, 24/7 hospitality operation environment where downtime impacts guests and operations. Strong communication skills with the ability to provide clear and polite instructions to end-users and leadership. Ability to work independently and as part of a team. Good customer service mindset and professional attitude. Relevant certifications are a plus.

Additional Information:

This role offers an excellent opportunity for growth and professional development within our IT department and exposure to hospitality enterprise systems.

Source:

Hospitality Online