IT Support Technician Luks, Santaniello, Petrillo, Cohen & Peterfriend Law Firm - 3.2 Sunrise, FL Job Details Full-time $55,000 - $65,000 a year 1 day ago Benefits Health savings account Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Professional development assistance Life insurance Referral program Retirement plan Qualifications Mobile device support Microsoft Excel Microsoft Outlook iOS In-person customer service Equipment troubleshooting Windows Android Attention to detail Productivity software support Desktop (troubleshooting support) Microsoft Teams Desktop administration IT department experience Time management Mobile devices Full Job Description We are seeking a motivated and detail-oriented Level 1/2 IT Technician to join our law firm's technology team. This role is responsible for providing day-to-day technical support to attorneys and staff, ensuring reliable operation of hardware, software, and network systems critical to legal operations. This is an in office position. Responsibilities

• Provide Tier 1/2 technical support for desktops, laptops, mobile devices, and legal software applications.
• Serve as the first point of contact for end users to provide technical assistance in person, over the phone, email, chat, or remote session (ie logmein).
• Triage, prioritize, and escalate support requests when needed based on information gathered from end users.
• Identify, diagnose and document recurring computer issues to find root cause.
• Troubleshoot hardware, software, and connectivity issues in a timely manner.
• Set up, configure, and maintain user accounts, email systems, and access permissions.
• Create users in Active Directory, Office 365, phone system portal, and the firm's case management software.
• Perform installation, maintenance and repair of computer hardware and software.
• Support document management systems and other legal-specific tools.
• Maintain IT Documentation (create knowledgebase, review and update IT policies/procedures, and create step-by-step training material as needed.)
• Procurement of IT equipment
• Maintain and add IT equipment to Asset management system.
• Assist in onboarding and offboarding employees
• Collaborate with senior IT staff on escalated issues and ongoing projects. Requirements
• 1-3 years of IT support experience (help desk or technical support).
• Level 1 and some level 2 support required.
• Knowledge and experience troubleshooting Windows OS and Microsoft's core applications (Outlook, Word, Excel, Powerpoint, Teams) in a network environment.
• Basic knowledge of Active Directory, Office O365, and Teams
• Familiarity with legal software systems is a plus (Perfect Law AIM).
• Asset Explorer experience a plus.
• Windstream OfficeSuite UC experience a plus.
• Basic knowledge of IOS and Android.
• Provide effective and efficient customer service while assisting end users.
• Must be able to sit/and or stand for extended periods of time.
• Must be able to deal with challenging employees and/or situations.
• Must be able to lift 50 lbs.
• Sound judgment and decision-making skills.
• Solid analytical, technical, and problem-solving skills.
• Must be process and procedure oriented.
• Must be able to communicate technical information to end users in a non-technical manner.
• Strong written and oral communication skills.
• Excellent time management skills.
• Certifications such as CompTIA A+, Network+, or similar, a plus.

This is full-time position at our Sunrise location. Hybrid will be considered after training. The hours are 9am-5pm, with a 1hr paid lunch.

Pay:

$55,000.00 - $65,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance

Work Location:

In person