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SYNTECH Systems Inc

Desktop Support Technician

Pay: Not specified

Posted: 1 day ago

Location: Tallahassee, FL (Onsite)

Last Updated: 3 hours ago

Hours: Full-Time

Expires: 10/7/2026

Career Insights for Technical Support Engineer / Analyst

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What they do

A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.

$54,419 / year median in Florida

+6% projected growth

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Job Description

Job Description Help for Job Description. Opens a new window. The Desktop Support Technician provides desktop support for company employees in a timely manner to ensure optimal workstation performance.

ESSENTIAL FUNCTIONS

Troubleshoots network connectivity issues. Diagnoses and resolves technical issues with hardware or software systems. Responds promptly to queries and provides excellent customer service at all times. Communicates via phone, in person, or online chat to understand and troubleshoot technical issues. Determines the need for and subsequently provides system reconfiguration. Assesses user needs and recommends technical solutions such as patches, upgrades, or enhancements. Documents technical support procedures and maintains customer records. Provides information on proper installation, maintenance, and use of technical systems. Completes thorough installations on the client environment by taking backups of data, upgrading systems as needed, and installing new software or hardware solutions. Collaborates with Systems Administrator; reviews and analyzes hardware and software needs; recommends changes and upgrades. Communicates effectively with both technical and non-technical personnel to solve issues. Other duties, as assigned.

QUALIFICATIONS

AA degree or technical training in an IT-related field. 1-3 years' proven experience providing excellent customer service. Requires a consistent and dependable work history, ideally reflecting 3-5 years of tenure with each previous employer. Network+, A+, Security+, and/or ITIL certification, preferred. Ability to protect the organization's value by keeping information confidential. Solid analytical and troubleshooting skills with a strong focus on results. Excellent communication and customer service skills. Able to establish and maintain effective working relationships with coworkers, employees, and vendors. Ability to be on-call and work after-hours, as needed. Knowledge of the following, preferred: Office 365, Enterprise Antivirus, VMware Horizon View, Active Directory, Windows Update Service, and Microsoft Deployment Toolkit.

CLOSING DATE

9/25/26 Syntech job descriptions are meant as summarizations only. They do not necessarily reflect all duties and responsibilities of a position. Syntech is a drug and alcohol-free work environment and Equal Opportunity/Affirmative Action Employer (Minority/Female/Disabled/Veteran)