Helpdesk Support Technician - Tallahassee, FL $18-$25/hour We are seeking a customer-focused Helpdesk Support Technician to provide first-line technical support to end users in a fast-paced environment. This role serves as the primary point of contact for IT-related issues and service requests, assisting users with hardware, software, password, email, and connectivity concerns while delivering exceptional customer service.

Responsibilities:

Respond to and document IT service requests and incidents Provide first-level troubleshooting for hardware, software, email, and system issues Support Microsoft Windows and Microsoft 365 applications Reset passwords and assist with user account support Escalate complex technical issues to appropriate IT teams Track and update tickets through resolution Maintain accurate documentation of issues and solutions Deliver professional and timely support to end users

Requirements:

High school diploma or equivalent 1+ year of helpdesk, technical support, customer support, or IT experience Familiarity with Windows operating systems and Microsoft 365 Strong communication, problem-solving, and customer service skills Experience using a ticketing system preferred Associate degree or related technical training preferred This is an excellent opportunity for an individual looking to grow their IT career while gaining experience in a collaborative and technology-driven environment.

Location:

Tallahassee, FL Schedule:

Full-time Experience:

1+ year preferred #remedyjobs Reference job description