Information Technology Support Specialist I

JOB The IT Support Specialist I performs technical support to resolve basic level work problems. Work is performed under general direction of the IT Support Specialist Supervisor with minimal latitude for individual and team initiative. Primary duties include installing and maintaining hardware, software, systems and specialty equipment in a secure CJIS environment. The member will be required to assist employees in the proper use of mission critical systems, maintain documentation, and coordinate with other groups to ensure quality and timely service. The successful candidate will have basic knowledge and understanding of computer hardware, Office Products, Windows operating systems, desktop imaging, and troubleshooting techniques.

EXAMPLE OF DUTIES

Respond to basic help desk requests of technical user problems with hardware, software, peripherals and researching solutions on an agency-wide basis.

Receive, prepare and process routine personnel service requests for standard hardware and software.

Create and deploy standard workstation images to machines using modern drive cloning tools.

Assist technical personnel by researching, coordinating and requesting cable installation for personal computer moves and installs; maintain auditing and verifying data in the asset management system.

Maintain accurate information regarding components and configurations.

Provide system software support, training and troubleshooting.

Analyze and resolve problems detected in application software.

Assist with management of security parameters, user profiles and passwords.

Assist in restoring computer systems.

Ability to compile data for special and periodic reports.

Ability to maintain complex records and/or databases, and prepare accurate reports from such records.

Ability to properly interpret and make decisions conforming to Sheriff's Office regulations and policies.

Ability to carry out assignments independently and without specific instructions.

Ability to anticipate changes in the priorities of tasks or volume of work to be accomplished.

Ability to establish and maintain effective working relationships with management, coworkers and the public.

Ability to apply principles of logic and scientific thinking to define problems, analyze data, establish facts, and draw valid conclusions.

Ability to research and interpret technical instructions for various hardware and software and acquire knowledge of topics related to primary occupation.

Ability to work closely with others as a team.

Ability to effectively communicate both orally and in writing.

Ability to provide professional customer service skills to both the public and agency members.

Ability to prepare and present clear, accurate, concise and objective written and oral reports.

Ability to meet requirements and maintain required licensures and certifications as well as agency required in-service training.

Ability to adhere to the standards and principles of the agency's core values and professionally represent the agency.

Ability to report to work timely, consistently and as scheduled.

Ability to perform all functions of the job classification without posing a direct threat to the health or safety of other individuals in the work place.

SUPPLEMENTAL INFORMATION

Physical and Environmental Requirements:

Stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, seeing and repetitive motions.

Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of forces constantly to move objects.

Incumbents may be subjected to electrical currents, inadequate lighting, workspace restrictions, noise and vicinity travel.

Other Considerations:

Must be willing to serve in an on-call status. Must be available during times of emergencies or natural disasters as needed to restore technical operations.