OPS Office Automation Specialist II

OPS Office Automation Specialist II State of Florida•Environmental Protection Tallahassee, FL Job Details Temporary $19•$22 an hour 1 day ago Benefits 401(a) Flexible spending account Retirement plan Qualifications Computer operation Bug Tracking (Quality assurance practices) Writing skills Bug Reporting (Quality assurance practices) Mid-level Computer hardware Hardware support Customer support ticket management Productivity software Escalation handling

Full Job Description Requisition No:

875109

Agency:

Environmental Protection Working Title:

OPS Office Automation Specialist II•37990092

Pay Plan:

Temp Position Number:

37990092

Salary:

$19•22

Hourly Posting Closing Date:

05/15/2026 Total Compensation Estimator Tool OPS Office Automation Specialist II State of Florida Department of Environmental Protection Open Competitive This is an onsite position in Tallahassee, Florida.

Position Overview and Responsibilities :

DEP's Office of Technology and Information Services (OTIS) is currently recruiting for an OPS Office Automation Specialist II position. This is a technical position that provides first-level contact, problem resolution, and technical assistance on software, hardware, communications, network printers, and servers for the agency. The incumbent of this position will represent OTIS and must be helpful, cooperative, polite, respectful, and courteous at all times in the interactions with customers. Employees of OTIS are required to demonstrate total commitment to outstanding customer service. This includes, but is not limited to, acting in a responsive and professional manner with the employees, customers, and public we serve.

Specific duties and responsibilities include:

Resolve user-reported problems as expertise permits using available tools and following procedures. Support and respond to all service calls and maintain communications with customers throughout the problem resolution process. As needed or appropriate, escalate problems following established procedures. Provide troubleshooting and technical support via phone, web-based tools, and email. Support includes, but is not limited to, providing routine technical assistance to users for system use, account administration, outage reporting, bug reporting, availability, information assurance, use of web browsers, and use of desktop equipment. Identified bugs or other technical problems that cannot be resolved without system modification or extensive technical research shall be logged and routed to Desktop Support or the appropriate system team. Monitor Service Desk ticketing system ensuring that the customer's request is resolved, and customer is informed of the status of their problem according to the service level agreement. Identify and meet the needs of customers and serve as a customer service representative on behalf of this division. Perform other related tasks as requested. Attendance is an essential function of this position.

Required Knowledge, Skills, and Abilities :

Knowledge of computer operations, hardware, procedures, and systems. Skilled in the use of computer devices, printers, and scanners. Working knowledge of a range of diagnostic utilities. Application support experience. Ability to be flexible and adaptable regarding learning and understanding new technologies. Ability to communicate information effectively both verbally and in writing. Ability to work both independently and in an open team, collaborative environment. Ability to provide excellent customer service. Skilled in the use of Microsoft Office suite of applications.

Minimum Qualifications :

Experience in troubleshooting and providing technical support Knowledge of and experience in the use of Microsoft Office suite

Position of Special Trust Requirement:

This position is designated as a Position of Special Trust in accordance with DEP Directive 422, Positions of Special Trust or Responsibility. Successful completion of background screening will be required for this position.

Preferred Qualifications :

Experience working in a service desk environment

Pay :

$19.00•$22.00

Hourly Our Organization and Mission :

The Florida Department of Environmental Protection (DEP) is the state's lead agency for environmental management and stewardship•protecting our air, water and land. The vision of DEP is to advance Florida's position as a world leader in protecting natural resources while growing the state's economy. DEP encourages its leaders to constantly innovate and seek efficiencies. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly.

How You Will Grow :

DEP encourages its employees to constantly innovate and seek efficiencies. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly. OTIS has an extensive training program, including courses and certifications, that provide staff with the ability to build upon existing skills and remain current on job-related information technologies. Examples of certifications recently earned by staff include, but are not limited to: CompTIA A+, Security+, Network+ Certified Information Systems Security Professional (CISSP) PMP®; ScrumMaster Florida Certified Public Manager (CPM) GISP® (Certified GIS Professional) Microsoft Certified DevOps Engineer, Azure Solutions Architect Oracle Certified Professional Florida Certified Contract Manager (FCCM) Florida Certified Contract Negotiator (FCCN)

Where You Will Work :

Tallahassee, Florida's Capital City, lined with rolling hills, oak trees, and canopied roads combine old world charm with a modern pace of life. Home to two major universities as well as state government, Tallahassee is a mid-sized city in the heart of Florida's Big Bend. Tallahassee is a highly desirable location for both those seeking their first job or those ready to enter the next exciting chapter in their career. This is an on-site position. The Benefits of Working for the

State of Florida :

Working for the State of Florida is more than a paycheck. The State's benefits package for eligible OPS employees includes: Participation in state group insurance (must meet eligibility requirements•). State of Florida 401(a) FICA Alternative Plan (tax deferred Retirement Savings Plan, for more information, please visit Corebridge Financial). Flexible Spending Accounts; And more! For a complete list of benefits, visit www.mybenefits.myflorida.com. Seasonal and part-time OPS employees (less than 30 hours average per week) refer to the links above for detailed eligibility requirements.

Special Notes :

DEP is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following email addresses: An individual with a disability is qualified if he or she satisfies the skills, experience, and other job-related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DEP Human Resources (HR) Office at (850) 245-2511. DEP requests applicants notify HR in advance to allow sufficient time to provide the accommodation. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.