Technical Support Specialist

Technical Support Specialist at The Adecco Group Technical Support Specialist at The Adecco Group in Atlanta, Georgia Posted in 36 minutes ago.

Type:

full-time

Job Description:

Adecco is assisting a local client recruiting for SketchUp Technical Support Specialist opportunities in Atlanta, GA . This is an excellent opportunity to join a growing technology-focused organization supporting innovative software solutions and delivering exceptional customer experiences. If you meet the qualifications listed below, apply now! Responsibilities for theTechnical Support Specialist include but are not limited to: Provide technical support to customers through phone, email, chat, and ticketing systems in a fast-paced SaaS environment Troubleshoot and resolve customer issues related to software downloads, installations, billing, account access, entitlement management, and system functionality Manage approximately 25 email requests and 10 phone requests per day while meeting team SLAs and maintaining high-quality customer service Document customer interactions, troubleshooting steps, and resolutions accurately within Salesforce and internal support systems Candidates for Technical Support Specialist must meet the following requirements to be considered: Minimum of 2 years of technical customer support experience supporting customers via phone, email, and chat Experience working in a SaaS support or technical customer service environment preferred Knowledge of 3D modeling, 3D graphics processing a plus. Background in Engineering, Architecture, Design, or User Experience a plus. Strong troubleshooting, communication, time management, and problem-solving skills Proficiency with computer systems, ticketing systems, Salesforce, Google Suite, and multiple operating systems including Windows, Android, and i

OS Important :

This Technical Support Specialist position is being recruited for by one of our Centralized Delivery Teams and not your local Branch. For instant consideration for this Technical Support Specialist position and other opportunities with Adecco, apply today!