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Laptop Certification Tech - OJT Hands-on
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SHG Technology Solutions
Augusta, GA (In Person)
$48,880 Salary, Full-Time
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Job Description
Laptop Certification Tech - OJT Hands-on SHG Technology Solutions Augusta, GA Job Details Part-time | Full-time | Contract Up to $27 an hour 2 hours ago Benefits Paid training Employee assistance program Flexible schedule Qualifications Computer operation Customer communication Laptop (troubleshooting support) Bachelor's degree Computer hardware Productivity software Desktop administration Hand tools Retail sales Mobile devices Full Job Description Job Overview We are seeking a motivated and detail-oriented Field Service Technician to join our IT Field Services team. This entry-level role provides an excellent opportunity to develop technical skills in a dynamic environment. You will embark on an exciting journey achieve a Dell Certification in hardware and device repair. As a Field Service Technician you gain the hands on experience to prepare for the CompTia A+, Network+ and Security+. where you will develop essential skills in computer hardware, network troubleshooting, device repair, and physical security. SHG Field services offers hands-on experience with a wide range of systems and devices, preparing you for a successful career in field service, and retail sales. You will work closely with experienced technicians to gain practical knowledge in diagnosing POS issues, repairing Laptop and mobile equipment, and customer service. This role is perfect for motivated individuals eager to build a solid foundation in technology and certification. Duties Assist in troubleshooting and repairing various computer hardware components across multiple operating systems including Windows, macOS, Android, and iOS. Use hand tools and soldering equipment to perform hardware repairs on laptops, desktops, mobile devices, and peripherals. Conduct analysis of technical issues by examining schematics and technical documentation to identify root causes. Support field service operations by diagnosing problems ON-SITE and providing effective solutions for mobile devices and computer systems. Assist in testing and configuring new equipment to ensure optimal performance before deployment or sale. Participate in retail sales activities by demonstrating product features and assisting customers with technical inquiries. Develop skills in software troubleshooting, operating system installation, and system upgrades under supervision. Qualifications Basic understanding of computer hardware components and operating systems such as Windows, macOS, Android, and iOS. Familiarity with mobile devices including smartphones and tablets; experience with repair or troubleshooting is a plus. Ability to use hand tools safely and effectively for soldering and hardware assembly or repair tasks. Troubleshoot and resolve complex computer component replacements. Assist with computer installation and setup deployments and Smart Hands operations. Support network maintenance activities as smart hands for remote support engineers, including physical device connectivity forAPs (access points), firewall, and Cisco Meraki devices. Manage computer hardware components and peripherals; perform basic maintenance and upgrades. Aid in the setup and maintenance of mobile devices and operating systems to ensure connectivity and security compliance. Strong analysis skills to interpret schematics, technical manuals, and troubleshooting guides. Excellent communication skills to assist customers during technical support interactions. Willingness to learn new skills related to equipment repair, software diagnostics, and field service procedures. Prior experience or interest in retail sales or customer service is advantageous but not required. Join us as a Dell Certification Trainee Tech and accelerate your career by gaining valuable industry experience! This paid training program is designed to empower you with the technical expertise needed to excel in the fast-paced world of technology support and repair. We are committed to your growth—helping you turn your passion for tech into a rewarding profession! Requirements Knowledge of Laptop, Tablet, and PC hardware components and troubleshooting techniques. Experience with Microsoft Office Suite applications. Own precision level screwdrivers, bits, security bits to open a laptop or tablet or phone. Strong communication skills with the ability to explain technical issues clearly to non-technical users The rate of pay is Novice=$20hrly, Apprentice=$22hrly Journeyman=$25hrly, and MasterTech=$27hrly and between 25 to 32 hours per week.