Desktop Support Analyst

OverviewWe are seeking experienced Help Desk Support Technicians to join a fast‑paced IT support environment and immediately assist with a high volume of tickets. This role is ideal for contractors who are hands‑on, customer‑focused, and comfortable resolving issues directly with end users over the phone—not just via email. You'll play a key role in clearing an existing ticket backlog while providing strong Office 365, Windows 11, and endpoint support in a growing organization.

POSITION

SENIOR

DESKTOP SUPPORT LOCATION

CARROLLTON, TX

ONSITEDURATION

3-6

MONTHSRATE:

$28 - $32/HOURProvide front‑line desktop support for Office 365, Windows 11, and general software and hardware issues.

Actively call end users to troubleshoot and resolve issues, not just respond via email or chat.

Manage, resolve, and close an average of 20+ tickets per day with minimal supervision.

Monitor help desk queues and system alerts each morning to identify outages or critical issues and escalate as needed.

Image systems and configure computers for new deployments and large‑scale desktop migration efforts.

Provide onsite support, including imaging machines, receiving inventory, and setting up equipment.

Track IT assets accurately, ensuring proper documentation and inventory control.

Support mobile devices (hardware and software), including factory resets, cleaning, repurposing, packing, and shipping.

Pack, ship, and receive hardware following established procedures.

Document issues, troubleshooting steps, and resolutions clearly in the help desk system.