IT Field Service Technician Acom Integrated Solutions - 4.0 Columbus, GA Job Details Full-time From $25 an hour 1 hour ago Benefits Health savings account Paid holidays Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Professional development assistance Life insurance Referral program Retirement plan Qualifications Desktop computer repair Non-technical user support Field service equipment repair Customer communication Network troubleshooting Email customer support Technical documentation Laptop (troubleshooting support) iOS In-person customer service Mid-level Windows Incident Escalation Printer (troubleshooting support) Driver's License Computer hardware Task prioritization Desktop (troubleshooting support) Hardware configuration Desktop applications Technical customer support for office equipment Productivity software Office equipment system configuration Technical support via email Desktop administration Escalation handling Leadership 2 years Peripheral hardware support Client interaction via phone calls Full Job Description Overview Acom Integrated Solutions is a leading solutions provider celebrating over 50 years in business, specializing in integrated security, fire, and network solutions for a diverse group of clients. As in IT Field Support Technician, you are responsible for desktop, hardware and software support via phone and in-person. A successful candidate will be customer-focused and able to work with a small team to achieve solutions for non-conventional technical issues.

Reponsibilities:

Work onsite with customer and our escalation team, when needed. Keep thorough documentation of issues and solutions through a ticketing system. Provide exceptional customer service to the end-users while resolving their issues. Monitor and quickly work new cases that are opened in the service desk and be able to to prioritize based on urgency. Configure and troubleshoot workstations, printers, software, and hardware. Assist with onboarding of new users and configuration of new sites' equipment. Be proactive and resolve issues that may not have yet been reported. Awareness to know when to escalate issues to the IT Support Supervisor or higher-level support. Required to work directly with network and phone vendors for troubleshooting. Perform other duties as requested by supervisor or director.

What Success Looks Like:

Basic understanding of computer networking and VPN's. Ability to troubleshoot, research, diagnose and resolve a range of IT-related issues such as virus infections, software incompatibility, hardware errors, etc. Ability to communicate effectively with a wide variety of non-technical users by phone and email. Ability to learn new technologies and procedures quickly. Ability to to document steps taken in a clear and concise manner. Comfortable with hardware, software and network troubleshooting. Ability to use existing tools to find solutions to end-user issues. Ability to work on multiple, high priority tasks with minimal supervision. Valid driver's license with the ability to travel locally between client sites as needed.

Preferred:

Familiar with Chrome OS, Google Apps, iOS and/or Android, Windows 10/11 and Microsoft Office. 2 years relevant technical experience.

Why Acom:

Competitive salary that aligns with experience. Supportive, team-oriented work environment. Generous PTO and paid holidays that encourages a health work/life balance. Unlimited opportunity for professional growth and development. Comprehensive benefits package including health, dental, vision, LTD, life and supplemental insurance. Company provided breakfast every Friday, quarterly luncheons and exciting team building events. This is not a comprehensive list of duties and is subject to change. Candidates must be able to pass a background check and drug screen after offer of employment.

Pay:

From $25.00 per hour Expected hours: No less than 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Retirement plan Vision insurance

Work Location:

In person