Our Mission:

Touch Lives. Improve Outcomes. BioTouch is a single-source, international provider for all mission-critical kitting and logistics needs. We partner with a wide range of medical facilities and healthcare providers to bring a higher level of care to healthcare delivery. Simply put, we are doing our part in the healthcare specialty logistics arena!

The Role:

We are seeking a highly skilled and experienced Software Support Specialist II to join our team. This role is responsible for providing advanced technical support, troubleshooting complex software issues, and ensuring exceptional customer service. The ideal candidate will have a strong background in software support, excellent communication skills, and the ability to work collaboratively across teams to resolve customer concerns and improve support processes. As a Software Support Specialist II, you will serve as a subject matter expert for supported applications, mentor team members when needed, and help drive timely issue resolution while maintaining a high level of customer satisfaction.