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Help Desk Analyst

Job

PROCYON Technostructure

Conyers, GA (In Person)

$40,560 Salary, Full-Time

Posted 2 days ago (Updated 14 hours ago) • Actively hiring

Expires 7/6/2026

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Job Description

Help Desk Analyst
  • This position is located at DDS Headquarters in Conyers, Georgia
  • Bilingual, Spanish required
  • MUST have IT Help Desk Call Center exp
  • Job Responsibilities Oversee the daily performance of computer systems and applications.
Answer user inquiries regarding computer software or hardware operation to resolve problems. Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved. Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Qualifications:
Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment. 2+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10. Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college Knowledge of Apple i
OS Pay:
$19.00 - $20.00 per hour
Work Location:
In person