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HELP DESK ANALYST (MUST BE BILINGUAL, SPANISH/ENGLISH)

Job

Caresoft

Conyers, GA (In Person)

Full-Time

Posted 3 days ago (Updated 14 hours ago) • Actively hiring

Expires 7/4/2026

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Job Description

Title:
HELP DESK ANALYST
(MUST
BE BILINGUAL, SPANISH/ENGLISH
)
Location:
Conyers, GA 30013(Onsite)
Durartion:
Long Term Skills:
Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory. Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Answer user inquiries regarding computer software or hardware operation to resolve problems. Bilingual - Spanish/English