IT Specialist

Headquartered in Conyers, Georgia, Batchelor & Kimball takes pride in partnering with our clients to deliver excellent results from engineering and construction to operations and maintenance. We offer design/build and turnkey construction services, including teaming with selected subcontractors for electrical and general construction. If you are looking to grow your career and thrive in a team environment, then we invite you to apply for this position. We are seeking an entry-level IT Specialist who can use his or her technological skills to help increase efficiency and productivity in our IT team. We are looking for someone with a general understanding of computers and mobile devices. Batchelor & Kimball is consistently growing; it is an exciting time to join our team and continue growing with us! In this role, you will primarily focus on deploying equipment (Laptops, iPhones, iPads, etc.) for new and existing employees. You will also get hands-on helpdesk experience supporting our home office staff, employees at job sites, and remote users around the country. From day one you'll have an immediate impact on the day-to-day efficiency of our IT operations, and an ongoing impact on our overall growth.

Objectives and Responsibilities:

Customer service is our top priority. Our job in IT is to empower all employees to perform their jobs at the highest level possible, all the way from the fab shop to the CEO's office. Good customer service includes great teamwork, effective communication, and strong determination to solve problems. This role will primarily be responsible for ensuring users (new and existing) receive equipment that is set up to ensure they can perform their job functions to the best of their abilities. We fully support B&K from an IT standpoint. Other responsibilities may include (but are not limited to): Level 1 Helpdesk Support, Asset Inventory and Management, research and documentation, etc. Supervisory /Budgetary / External communications responsibility: This is an individual contribution role. The incumbent will be responsible for communicating with internal employees as well as third party companies and the IT team at

EMCOR. KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS

(MINIMUM

COMPETENCIES REQUIRED FOR JOB PERFORMANCE

): Experience using Windows 11, including installing/uninstalling programs Experience with iOS/iPadOS, including installing/uninstalling apps Strong communication skills (written and verbal) Strong problem-solving skills Strong task prioritization and workload management skills Basic understanding of Active Directory is a plus

Preferred Qualifications:

CompTIA A+ Certification Prior level 1 helpdesk experience Prior work experience and educational requirements: High School Diploma or GED (Required) Prior customer service experience

Physical Demands:

The physical demands are those associated with working in a typical office environment and miscellaneous field travel.

NOTE:

This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.