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Help Desk/Desktop Support Analyst

Job

Robert Half

Covington, GA (In Person)

Full-Time

Posted 2 weeks ago (Updated 1 week ago) • Actively hiring

Expires 6/23/2026

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Job Description

We are looking for a Help Desk/Desktop Support Analyst. This Long-term Contract position is ideal for someone who enjoys hands-on technical support, device deployment, and end-user assistance across desktop and infrastructure needs. The role will contribute to daily support operations while helping keep workstations, peripherals, and connectivity services running smoothly.
Responsibilities:
  • Prepare, image, configure, and deploy desktop and laptop systems for employees in accordance with technical standards.
  • Install, disconnect, relocate, and organize workstation equipment, including computers, monitors, and related peripheral hardware.
  • Deliver in-person support for end-user technology issues involving Windows devices, common software, and connected accessories.
  • Assist with foundational infrastructure work such as cable management, network connectivity checks, and basic troubleshooting of technical issues.
  • Track, update, and resolve support requests through a ticket management platform while maintaining clear documentation.
  • Diagnose and address problems related to hardware performance, operating systems, software functionality, and user connectivity.
  • Partner with the IT team on large-scale rollout efforts, office equipment moves, and other deployment-focused initiatives.
  • Support user account and access-related activities in environments that utilize Active Directory.
  • Work with tools such as ConnectWise and may interact with other service platforms including Jira, Autodesk, or ServiceNow as needed