Find & Apply For Computer Support Specialist Jobs in Covington, Georgia

About the RoleWe are seeking a dependable and customer-focused

NOC / IT

Support Analyst to join a growing IT support team. This role is ideal for someone who enjoys troubleshooting technical issues, supporting end users, and working in a fast-paced environment.

The selected candidate will provide hardware, software, and network support to customer service representatives and corporate employees, ensuring a seamless technology experience across the organization.

Training & Schedule RequirementsInitial training will take place onsite in Marietta, GA for approximately 2-3 weeksTraining schedule: Monday-Friday, 9:00 AM - 5:00 PMFollowing training, candidates will transition to a 4 day x10 hour scheduleShifts may be assigned on any day of the week, including Saturdays and SundaysCandidates must have open availability and be flexible with shift assignments based on operational needsKey ResponsibilitiesTroubleshoot and resolve IT issues received through the help desk, chat, phone, voicemail, and email channelsProvide onsite and remote support for hardware, software, and network-related issuesPerform account password resets and account unlocksManage and troubleshoot VPN access issuesSupport and troubleshoot call center technologiesAssist with new employee onboarding and workstation setupDeploy, configure, and maintain IT equipmentMaintain and update asset tracking systemsImage, configure, and re-image laptops and desktopsManage user and computer group assignments within Active DirectoryAssist with creating, modifying, and disabling user accounts

•Please note: After training, the schedule will be four 10-hour shifts per week with shifts based on business needs, including evenings, weekends, and holidays. Do not apply to this posting if you're not open to this schedule - no exceptions will be made.