Customer Support Engineer - Cumming, GA

Do you have experience with technical support? Do you thrive in a customer-oriented role, and do you want to provide the best service for our customers? Would you like to become part of an international company that is a leader in intelligent solutions for energy and water? Become a part of our US Technical Support Team Kamstrup is a Danish technology company and one of the world's leading manufacturers of intelligent metering solutions. Our ambition is to turn meter data into insight to help utility companies optimize their production and distribution of energy and water. Kamstrup's water business is undergoing rapid development, which means that the requirements and demands for our smart solutions targeting the water industry are growing. As our new Customer Support Engineer, you will become a vital part of our Technical Support Team, which focuses on giving our customers a good service. You will become a part of a dedicated support team who deliver technical support on a broad variety of Kamstrup products and solutions, from the meters to service products and system applications. We are a team who constantly challenge how we operate and perform support, and through cross collaboration we develop our processes continually. In the role as Customer Support Engineer your primary task will be to provide service and support to our customers via phone and our online service management system. Together the team is actively working on improving our competences and processes to secure high efficiency on our deliverables. Besides the external customer contact we also have broad collaboration with internal departments in the organization, where you will provide support for both hardware and software solutions.

RESPONSIBILITIES

Handling all incoming requests from customers via phone, mail, or service management system. Screen issues, prioritize tasks and identify critical incidents and escalate them to Core support. Scope and define requests for service and changes. Educate customers and colleagues in Kamstrup's different solutions and applications while supporting the US Manufacturing facility with the development of new training tools. Gathering data from the customers and keeping our CRM system updated.

PERSONAL & PROFESSIONAL QUALIFICATIONS, COMPETENCIES AND EDUCATION

Bachelor's degree in IT, comparable technical degree, or equivalent relatable experience. As a person you are outgoing and have good people skills since we are a small team, who highly depend on each other and solve problems together. Prior experience as a 1st Level Supporter or similar customer support role. Knowledge of how to develop and deliver excellent customer service and support. Enthusiastic and collaborative team player. Organized self-starter and takes the lead on your tasks. Possesses an analytical mindset and works in a highly structured manner, making sure every task is successfully completed. Ability to thrive in an environment where we learn from our experiences and develop our processes. Skills in English is a necessity to be successful in this job.

WE OFFER MORE THAN JUST A JOB

Company paid medical benefits with no premiums for employees , and a generous employer contribution for families. Competitive starting salary. 401k match with no vesting period. 13 paid holidays. Generous vacation and sick time. Positive work/life balance. Opportunity for career advancement.

ABOUT KAMSTRUP

Kamstrup develops, produces, and sells smart energy and water meters, relating reading systems, data analysis tools and services to utilities and other users over the entire world. Through our leadership, expertise, and passion for partnership, we always think forward in pursuit of a brighter energy future; one that advances the performance of every customer while creating lasting value for the communities they serve. We take responsibility for the way we act, and we are committed to reduce waste with the purpose of securing clean water and energy to a maximum number of people. Kamstrup has over 1,700 employees in more than twenty countries with headquarters in Denmark. Kamstrup has healthy growth rates and a strong focus on development of technology and staff. You can read more about Kamstrup on our website at www.kamstrup.com, and you can also follow us on LinkedIn and Facebook to be updated on latest news and vacant positions.

Application deadline:

As soon as possible