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T
TEKsystems
It Support Specialist
Career Insights for Technical Support Engineer / Analyst
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Scorecard
Based on Georgia data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$54,047 / year median in Georgia
-2% projected decline
Job Description
Description We are hiring an IT Support specialist in Ellabell, GA for a permanet opportunity. This technician will provide onsite desktop support within a large distribution center environment. Troubleshoot and resolve issues related to: Windows-based workstations Zebra scanners, printers, and mobile devices Time clocks and warehouse technology Support high-volume hardware environment (2,000-3,000+ endpoints) Handle tickets through ServiceNow Perform in-person support across the facility (including warehouse floor and office areas) Assist with device deployments, replacements, and maintenance Provide basic AV support (conference room setups, Cisco/WebEx-enabled devices) Collaborate with supervisors and team members on incident management and queue prioritization Maintain a strong customer service presence as the primary IT contact onsite Top Skills' Needed Windows 11 support (MacOS is nice to have) Android, iOS
- mobile support.
Zebra products:
handheld scanners, printers, these are Android based hardware. Strong background in desktop support / field support (hands-on, onsite) 2 + Years Experience troubleshooting: Windows OS Hardware (laptops, desktops, printers) Comfortable being on your feet for extended periods Additional Skills & Qualifications Experience in a distribution center, warehouse, or manufacturing environment is a bonus Experience with: Zebra devices (scanners, printers, mobile computers) Mobile Device Management tools (AirWatch, Intune, etc.) Endpoint tools such as IBM BigFix Exposure to AV technologies (Cisco WebEx kits, conference room setups) Experience Level Intermediate Level Job Type & Location This is a Permanent position based out of Ellabell, GA. Pay and Benefits The pay range for this position is $37440.00- $45760.00/yr. 401K
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- Pet Insurance
- Associate Assistance Programs
- Tuition Reimbursement
- Parental Leave Workplace Type This is a fully onsite position in Ellabell,GA.