A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
- 1 position available Working schedule: 7.00 AM to 4.00 PM Regional Support. The Selected Resource will be open to occasional travel for about 2 hrs. Regional resources are preferred to be located in the following offices Northeast Region - Fairburn, GA 24/7 on-call support The Deskside support member should have strong technical knowledge and hands-on experience on below technologies: Mobile Device Management(MDM) ITIL & Ticketing System Familiarity Microsoft Client OS (Win10, 11) Basic network configuration and troubleshooting (static
IP, DHCP, DNS
) Microsoft 365 Support Print and File share services Hardware Break-fix/Replacement Patch Management Application installation and troubleshooting Imaging & Device Provisioning Detailed Job Description Over 5 years of hands-on experience in desktop support and end-user computing. Skilled in Microsoft Windows OS (Windows 10/11) administration, deployment, and troubleshooting. Proficient in Microsoft 365 support (Outlook, Teams, OneDrive, SharePoint, Office apps). Strong experience with endpoint security tools like Defender for Endpoint, CrowdStrike, BitLocker, and secure boot. Experienced in using tools like SCCM , Intune . End-to-end knowledge of desktop/laptop lifecycle - from build and deployment to maintenance and decommissioning. Provide support for hardware (PCs, printers, scanners, smartphones) and software issues, including VPN troubleshooting. Comfortable with remote support tools such as RDP, TeamViewer, AnyDesk, and enterprise solutions. Capable of documenting solutions and creating user-friendly knowledge base articles. Work collaboratively with IT teams to maintain a stable and efficient desktop environment. Experienced in working in a global delivery model with strong communication, analytical, and time management skills. Proactive, detail-oriented, and passionate about improving end-user experience through reliable IT support.
Primary Job Duties:
General support and troubleshooting for all end client's technology devices Remote and/or onsite end-user support for all technology-related items Assist with device install, replacement, and refresh as needed (including desktops, laptops, tablets, mobile devices, scanners, and printers) Document ServiceNow incidents assigned tothe support team Coordinate and assist with field-focused technology app/tool testing and implementations, which may include end-user training Mobile Operations Command Center ( MOCC ) Support o Assist TFO Team with quarterly maintenance on MOCC o Provide onsite end-user support when MOCC is deployed Site surveys o Regular walkthrough at field locations o Perform checks of technology devices and connectivity o Identify unused and/or underutilized devices for possible reclaim o Documented inventory of technology devices at each location Device reclamation o Removal of unused devices from field locations o Retrieve RMA'd (damaged) devices from end users o Recover devices from terminated employees o Document all reclaimed devices before shipping to the warehouse Desirable (not mandatory): Relevant technical & process certifications: ITIL V4 Foundations MD-102: Endpoint Administrator Microsoft 365
Certified:
Fundamentals - MS-900
Field Service Locations:
REDI Center (ATL) Howell's Transfer (ATL)
Cartersville GA Chattanooga, TN Augusta GA Lagrange GA Manchester GA Talladega AL Montgomery AL Birmingham AL Pay:
$50,000.00 per hour
Benefits:
401(k) Dental insurance Paid time off Paid training Professional development assistance Tools provided Tuition reimbursement Vision insurance
