A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
Compass Point an Akima Company is looking for an Associate Computer User Support Specialist to join our team supporting USSOCOM. In this role, you will be a part of an enterprise IT Service Management (ITSM) process for USSOCOM locations across several networks and mission-critical applications. Candidate must possess active DoD Top Secret/SCI clearance and DoD 8140 certifications along with a combination of education and demonstrated experience/training on networks and applications specific to the
SIE / USSOCOM
enterprise, IT service management, Information Technology Infrastructure Library (ITIL), and other relevant domains. Candidate must be able to work autonomously and exercise independent judgement on resolving complex technical issues without oversight as well as recommending creative/innovative ways to enhance the overall
SIE ITSM.
Must have excellent verbal and written communication skills. Veterans encouraged to apply. To join our team of outstanding professionals, apply today! Responsibilities Provide technical support and administration for enterprise email platforms, user account provisioning, standardized desktop software suites, and government applications using tools such as Remedy, MECM, VMware, ESXi, and NetApp ONTAP. Diagnose and remediate hardware and software issues on end-user systems, execute software deployments and system imaging, and administer access controls for shared file systems. Act as the liaison for the initiation, monitoring, and resolution facilitation of end-user incident management processes. Collaborate with cross-functional IT teams to coordinate the management of Incident Reports and Service Requests, ensuring comprehensive documentation, escalation alignment, and resolution tracking in accordance with established service management protocols. Support local registration authority functions. Provide updates on IT incidents, changes, and projects, escalating issues to senior IT teams or vendors as needed. Qualifications Must have DoD 8140-411 Basic certification. Must be able to maintain DoD 8140-411 Basic via continuing education requirements or re- certification. Possess current Top-Secret clearance with SCI eligibility. Bachelor's degree in a STEM field. Relevant experience may be substituted for education.
Years Experience:
3 - 5 Years. Job
ID 2026-24919
Work Type On-Site Company Description Work Where it Matters Compass Point, an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. At Compass Point, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States. For our shareholders , Compass Point provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years. For our government customers , Compass Point delivers a broad range of skilled IT services, including data-centric services, software development, IT infrastructure modernization, managed IT services, and more. As a Compass Point employee , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
