Senior Help Desk Support for ETS Lead / Alternate

PM PEOPLE TECHNOLOGY AND PROCESSES LLC - 3.0

Fort Benning, GA Job Details Full-time 1 day ago Qualifications Project reporting ITIL Foundation Managing technical support teams ITIL Certification IT management Team supervision Project management experience in technology Performance Reporting Secret Clearance Team scheduling Metrics Reporting Supervising experience Bachelor's degree Technology management Resource scheduling coordination Help desk systems Leading team collaboration initiatives Senior level Equipment inventory management Project management experience in government Inventory control supervision Managing tech infrastructure teams Information Technology 10 years

Full Job Description Position Title :

Senior Help Desk Support for ETS Lead /

Alternate PM Location :

Fort Benning, GA Clearance required :

SECRET Scope of Work:

Serves as the Educational Technology Support (ETS) Team Lead managing the day-to-day activity of the ETS team, and serves as the alternate Program Manager in the primary PM's absence. Responsibilities include (but are not limited to): Manage the day-to-day activity of the ETS team, scheduling, and functions. Coordinate equipment inventories (10% monthly, 100% annually) with the Government Hand Receipt Holder. Collaborate on Lifecycle Replacement of ETS student computers and maintain inventory tracking. Provide the COR with data on future Training Resource Arbitration Panel (TRAP) course schedules. Deliver monthly ETS metric and NOC reports by the fifth day of the following month. Serve as alternate Program Manager, performing all PM duties in the primary PM's absence. At least 10 years of experience in a technical environment, with at least 8 years supporting student environments of similar scope and size for the Government or a Government client Experience managing day-to-day activities for a team of at least 12 members Bachelor's degree in an IT-related field Information Technology Infrastructure Library (ITIL) Foundation certification Active SECRET clearance in good standing on the first day of the contract