Technology Support Technician I

FORT VALLEY STATE UNIVERSITY

(FVSU), a state and land-grant institution of the University System of Georgia, invites applications for the position of Technology Support Technician I. Fort Valley State University, the only 1890 land-grant university in Georgia, is a comprehensive institution that provides an education to over 2,800 students including graduate students. The university is located in the town of Fort Valley in Peach County, the original site of the state's peach industry. Its 1,365-acre (5.52 km2) campus is Georgia's second-largest public university in area. Fort Valley State University is an affirmative action, equal opportunity institution and does not discriminate against applicants, students, or employees on the basis of race, gender, ethnicity, national origin, sexual orientation, religion, age, disability, or marital or veteran status.

JOB SUMMARY

This position is responsible for providing technical (hardware and software) support to the entire university community.

ESSENTIAL DUTIES/RESPONSIBILITIES

Answers the IT technical support phone line and creates work orders for users. Works with users to resolve specific issues such as logging into a computer/network, resetting passwords, etc. Responds to basic application support questions, and general questions from users. Checks hardware in/out that is on loan to users; logs information into inventory tracking system. Creates documentation for end user to aid in user support. Performs related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION

Knowledge of university policies and procedures. Knowledge of computers and job-related software programs. Knowledge of computer hardware, software, and peripheral equipment installation. General knowledge of information technology for classroom use. General knowledge of Windows and Mac operating systems. Skill with Microsoft Office for Windows and Apple. Skill in decision making and problem solving. Skill in oral and written communication. Skill in customer service.

MINIMUM QUALIFICATIONS

High School diploma. One year of related experience required. Customer Service attitude and experience.

PREFERRED QUALIFICCATIONS

Certifications such as A+, Net+ Formalized Helpdesk Training USG Core Values Statement The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653 .