Management and Program Analyst (Technical Support Management Specialist)

Apply Management and Program Analyst (Technical Support Management Specialist) Department of Transportation Federal Aviation Administration Southern Region, Air Traffic Organization, Eastern Service Area South, Atlanta ARTCC (ZTL) Apply Print Share Save Summary This job is open to Duties Requirements How you will be evaluated Required documents How to apply Summary Administrative support employee that is capable of supporting any and all technical programs associated with air traffic. Learn more about this agency Summary Administrative support employee that is capable of supporting any and all technical programs associated with air traffic. Learn more about this agency Overview Help Accepting applications Open & closing dates 04/28/2026 to 05/07/2026 Salary $79,607 - $123,398 per year Salary above includes locality of 23.79% Pay scale & grade FV H Location Hampton, GA 1 vacancy Telework eligible Yes—Situational telework may be permitted in accordance with agency policy. Travel Required Not required - The job does not require any travel. Relocation expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Excepted Promotion potential NA Job family (Series) 0343 Management And Program Analysis Supervisory status No Security clearance Not Required Drug test No Bargaining unit status Yes - This is a bargaining unit position, represented by the Professional Aviation Safety Specialists ( http://www.passnational.org ). Announcement number

ASO-ATO-26-A143-98385

Control number 866805200 This job is open to Help Internal to an agency Current federal employees of the hiring agency that posted the job announcement. Clarification from the agency Open to current permanent FAA Employees-FAA WIDE Duties Help Manages the administrative aspects of all technical support programs, (Quality Assurance, Airspace & procedures, training, etc.) Provides management with advice and counsel on the operation of technical support systems for implementation, and planning purposes. Incumbent performs a variety of technical functions independently and ensures that all required content is reviewed and prepared in a prescribed timeframe. Applies experience and advanced knowledge of analytical and evaluative methods, techniques and concepts to plan and accomplish assignments. Responsible for the analytical activities to provide management with accurate, timely and authoritative information to enable decisions. Uses quantitative methods and techniques to assist more experienced analysts in creating comprehensive reports from data and analysis as requested by management. Performs data analysis and synthesis of large databases. Conducts analyses in the review and evaluation of program activities. These analyses are conducted to ensure proper program integration and conformance to policy, completeness, and adequacy of operations in meeting goals and objectives. Prepares recommendations based on such reviews, and discusses recommended courses of action with program managers to resolve major problem areas. These recommendations include but not limited to financial, programmatic interfaces, and impact of not meeting goals and objectives. Establishes and maintains a tracking system, Ensures facility orders and notices pertaining to technical programs and evaluations are current. Assists in the training and instructions to all personnel as necessary. Plans, develops, monitors and executes all actions required to assist in the management of the various technical programs. Incumbent collects and analyzes data, prepares responses and works with management on BU requests. Work is reviewed frequently during assignments and at completion to ensure timeliness, policy compliance, and alignment with the requirements of projects and/or other work activities. Work activities typically support activities of the organizational unit, and may affect project/program objectives for the major subdivision and the LOB/SO. In some specialties, the work may affect internal and external customers. Established policies/procedures provide guidance for most assignments, but allow some discretion for incumbent to select the most appropriate approach(es). Typically receives guidance on selecting approaches from a manager, team lead, or professional. Requirements Help Conditions of employment US Citizenship is required. Selective Service Registration is required for males born after 12/31/1959. Must submit an SF50 (See Required Documents). Qualifications To qualify for this position you must demonstrate in your application that you possess at least one year (52 weeks) of specialized experience equivalent to

FV-G, FG/GS-10/11.

Specialized experience is experience that has equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the position. Specialized experience for this position includes:

• Experience performing technical support duties involving the application of FAA policies and procedures to operational matters, such as maintaining statistical or informational records; providing procedural information to others.
• Skill in conducting safety trend analysis and database management in large organizations to evaluate program effectiveness and recommend improvements.
• Experience working in the field of Aviation Transportation Systems to gather and extract data from multiple sources.
• Experience using various data management tools, such as Excel, and Tableau, etc., to analyze and to derive innovative findings from multiple data sources and then effectively communicate complex concepts that foster understanding for enhanced decision-making for multiple customers and stakeholders.
• Experience and /or knowledge in fulfilling requests from multiple lines of business (LOBs) such as Flight Standards, FAA Litigation, NTSB, FOIA, Flight Service, SERCO, National Weather Service (NWS), FAA Automation, Tech-Ops, ATO Safety Group.
• Serve as subject matter expert (SME) for several different automation applications/tools to review and investigate incidents such as MiroEARTs radar data, SatoriM playback tool, FALCON playback tool, Camtasia, Digital Audio Legal Recorder (DALR), ADS-B Performance Monitor, and SkyReplay for the ATOP system.

Experienced in CEDAR for all AT facilities and frequently troubleshoots technical issues for the workforce. Utilizes AAP Portal, Business Objects, Knowledge Services Network (KSN), Huddle, AISR, Defense Internet NOT AM Service. Tests, troubleshoots, analyzes, and makes recommendations for the FALCON with ADS-B development and testing. Tests, troubleshoots, analyzes, and makes recommendations on the FALCON for MEARTS testing. Enables the development team to finalize a FALCON playback tool that can be used for MEARTS radar and include ADS-B tracks that can be used across the NAS as well as other MEARTS facilities. Qualifications must be met by the closing date of this vacancy announcement. As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA. In lieu of providing a KSA narrative response in the text box listed below each KSA section, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA . Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate. Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the Knowledge, Skills and Abilities (KSA) listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical and referred to the selecting official for consideration. Education Education cannot be substituted for experience at the FV-H level. Preview job questionnaire Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire. Additional information We may use this vacancy to fill other similar vacant positions. Position may be subject to a background investigation. A one-year probationary period may be required. The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies. www.faa.gov/jobs/workinghere/financial-disclosure-requirements Please ensure you answer all questions and follow all instructions carefully. Errors or omissions may impact your rating or may result in you not being considered for the job. Selection and placement are contingent upon waiver or completion of satisfactory security requirements. If the Agency decides to interview any qualified employee on the selection list, then all on the list who are qualified must be interviewed. Links to

Important Information:

Locality Pay , COLA Expand Hide additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above.

IMPORTANT

Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. Required documents Required Documents Help To be considered for this announcement, you must complete and submit the on-line application by the closing date of the announcement. Faxed or e-mailed applications cannot be accepted. Emailed documentation will not be accepted. All documentation must either be uploaded or faxed to 404-305-5401 and be received by the closing date of the announcement. Applicants who fail to submit required documentation will not be considered. In addition, incomplete documents are not acceptable and will result in your entire package being deemed incomplete. It is the applicant's responsibility to review applications for legibility and completeness. If you are an FAA employee, you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement. You may fax your SF-50 or upload it into the on-line application. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy. If you are an FAA employee, you can access and print your SF-50 from the eOPF system https://eopf.opm.gov/dot/ . If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education . Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. How to Apply Help Applicants may be required to complete one or multiple assessments as part of the evaluation process. This assessment aims to evaluate the competencies and qualifications essential for the position. You must apply online to receive consideration. Your application must be submitted by 11:59 PM Eastern Time on the Close Date for it to be accepted. If you are applying for positions associated with FAA registers, your application must be submitted at the time a referral list is created in order to receive consideration for positions associated with a register.

RESUMES ARE LIMITED TO TWO PAGES. IN DESCRIBING YOUR WORK EXPERIENCE AND/OR EDUCATION, PLEASE BE CLEAR AND SPECIFIC AND INCLUDE INFORMATION AS IT RELATES TO THE QUALIFICATIONS AND SPECIALIZED EXPERIENCE REQUIREMENTS OF THIS POSITION.

Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Relevant work experience: should align to the Job Announcement and address all required qualifications and include job title, employer name, start/end dates, number of hours worked per week. Education, certification or licensure: If required, education should include school/institution name, completion date, degree type and GPA. Determining length of General or Specialized Experience is dependent on the above information and failure to provide ALL of this information may result in a finding of ineligible. You may upload completed documents to your USAJOBS Account. This will provide you the opportunity to utilize the uploaded information again when applying for future vacancies. Agency contact information Shannon A. Rogers Phone 1 (404) 305-5357 Fax 1 (404) 305-5357 Email Shannon.

A.Rogers@faa.gov Address Federal Aviation Administration ASO Regional HR Services Branch 1701 Columbia Avenue

AHF-S510

College Park, GA 30337 US Next steps Once we receive your complete application, the Human Resources Office will conduct an evaluation of your qualifications. Eligible and qualified candidates will be referred to the hiring manager for consideration. You will be contacted directly if selected for an interview. For instructions on how to check the status of your application, please go to: USAJOBS Help Guide . Important - If you make any changes to your application, you must resubmit it. If you make changes to your application and do not resubmit it, your changes will not be considered part of your application package, and only your previously submitted application will be evaluated. All qualified applicants will be considered regardless of political affiliation, race, color, religion, national origin, gender, sexual orientation, marital status, age, disability, or other non-merit factors. DOT provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact listed in the Agency Contact Information section of this announcement or the hiring manager. An employee with a disability must notify the decision-maker of the accommodation request. Job applicants and employees are required to follow up oral requests in writing. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Additional information on reasonable accommodations procedures or on EEO Programs is available on Office of Civil Rights (ACR) or by contacting the local FAA Civil Rights Office. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probationary period Privacy Act Reasonable accommodation policy Selective Service Signature and false statements Social security number request Required Documents Help To be considered for this announcement, you must complete and submit the on-line application by the closing date of the announcement. Faxed or e-mailed applications cannot be accepted. Emailed documentation will not be accepted. All documentation must either be uploaded or faxed to 404-305-5401 and be received by the closing date of the announcement. Applicants who fail to submit required documentation will not be considered. In addition, incomplete documents are not acceptable and will result in your entire package being deemed incomplete. It is the applicant's responsibility to review applications for legibility and completeness. If you are an FAA employee, you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement. You may fax your SF-50 or upload it into the on-line application. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy. If you are an FAA employee, you can access and print your SF-50 from the eOPF system https://eopf.opm.gov/dot/ . If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education . Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. How to Apply Help Applicants may be required to complete one or multiple assessments as part of the evaluation process. This assessment aims to evaluate the competencies and qualifications essential for the position. You must apply online to receive consideration. Your application must be submitted by 11:59 PM Eastern Time on the Close Date for it to be accepted. If you are applying for positions associated with FAA registers, your application must be submitted at the time a referral list is created in order to receive consideration for positions associated with a register.

RESUMES ARE LIMITED TO TWO PAGES. IN DESCRIBING YOUR WORK EXPERIENCE AND/OR EDUCATION, PLEASE BE CLEAR AND SPECIFIC AND INCLUDE INFORMATION AS IT RELATES TO THE QUALIFICATIONS AND SPECIALIZED EXPERIENCE REQUIREMENTS OF THIS POSITION.

Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Relevant work experience: should align to the Job Announcement and address all required qualifications and include job title, employer name, start/end dates, number of hours worked per week. Education, certification or licensure: If required, education should include school/institution name, completion date, degree type and GPA. Determining length of General or Specialized Experience is dependent on the above information and failure to provide ALL of this information may result in a finding of ineligible. You may upload completed documents to your USAJOBS Account. This will provide you the opportunity to utilize the uploaded information again when applying for future vacancies. Expand Hide how to apply Agency contact information Shannon A. Rogers Phone 1 (404) 305-5357 Fax 1 (404) 305-5357 Email Shannon.

A.Rogers@faa.gov Address Federal Aviation Administration ASO Regional HR Services Branch 1701 Columbia Avenue

AHF-S510

College Park, GA 30337 US Next steps Once we receive your complete application, the Human Resources Office will conduct an evaluation of your qualifications. Eligible and qualified candidates will be referred to the hiring manager for consideration. You will be contacted directly if selected for an interview. For instructions on how to check the status of your application, please go to: USAJOBS Help Guide . Important - If you make any changes to your application, you must resubmit it. If you make changes to your application and do not resubmit it, your changes will not be considered part of your application package, and only your previously submitted application will be evaluated. All qualified applicants will be considered regardless of political affiliation, race, color, religion, national origin, gender, sexual orientation, marital status, age, disability, or other non-merit factors. DOT provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact listed in the Agency Contact Information section of this announcement or the hiring manager. An employee with a disability must notify the decision-maker of the accommodation request. Job applicants and employees are required to follow up oral requests in writing. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Additional information on reasonable accommodations procedures or on EEO Programs is available on Office of Civil Rights (ACR) or by contacting the local FAA Civil Rights Office. Expand Hide next steps Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probationary period Privacy Act Reasonable accommodation policy Selective Service Signature and false statements Social security number request Federal Aviation Administration At the FAA, the sky is not the limit—it is just the beginning. Exciting new opportunities are emerging in aviation and aerospace. Significant investments are advancing the research and development of autonomous vehicles, environmentally friendly electric aircraft, high-speed and long-endurance solar-powered aircraft, and new types of space vehicles. Success with these new technologies and vehicle types will introduce new ways to transport people and goods expanding aviation's footprint in transportation. People are our strength. We are a diverse workforce of over 44,000 located nationwide and spanning over 120 occupations to include air traffic control specialists, aviation safety inspectors, engineers, scientists, technicians, and business professionals. Join us in our mission to provide the safest, most efficient aerospace system in the world. Agency contact information Shannon A. Rogers Phone 1 (404) 305-5357 Fax 1 (404) 305-5357 Email Shannon.

A.Rogers@faa.gov Address Federal Aviation Administration ASO Regional HR Services Branch 1701 Columbia Avenue

AHF-S510

College Park, GA 30337 US Visit our careers page Learn more about what it's like to work at Federal Aviation Administration, what the agency does, and about the types of careers this agency offers.

http:

//www.faa.gov/jobs Summary Administrative support employee that is capable of supporting any and all technical programs associated with air traffic. Learn more about this agency Overview Help Accepting applications Open & closing dates 04/28/2026 to 05/07/2026 Salary $79,607 - $123,398 per year Salary above includes locality of 23.79% Pay scale & grade FV H Location Hampton, GA 1 vacancy Telework eligible Yes—Situational telework may be permitted in accordance with agency policy. Travel Required Not required - The job does not require any travel. Relocation expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Excepted Promotion potential NA Job family (Series) 0343 Management And Program Analysis Supervisory status No Security clearance Not Required Drug test No Bargaining unit status Yes - This is a bargaining unit position, represented by the Professional Aviation Safety Specialists ( http://www.passnational.org ). Announcement number

ASO-ATO-26-A143-98385

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