IT Support Specialist

IT Support Specialist Location:

Smyrna, GA (4 days onsite / 1 day remote)

Job Type:

Full-Time, Permanent Compensation:

$60,000-$70,000 + full benefits and Bonus average 8,000 yearly Typical M-F, 8-5, no travel. Position Overview We are seeking a dependable and hands-on IT Support Specialist to support daily IT operations in a fast-paced business environment. This role is ideal for someone who can work independently, troubleshoot technical issues efficiently, and manage competing priorities with minimal supervision. The IT Support Specialist will provide frontline technical support for employees, maintain hardware and software systems, manage help desk requests, and assist with IT documentation and operational support tasks. Because the current IT team is focused on large-scale implementation projects, this role requires someone who can contribute immediately with limited onboarding and day-to-day oversight. Key ResponsibilitiesIT Support & Troubleshooting IT Support Specialist Provide first-level support for hardware, software, printers, and peripheral devices in a production business environment About 60% software troubleshooting issues and the rest computers, phones, TV, projection etc. Troubleshoot and resolve technical issues independently while ensuring minimal disruption to business operations Manage user accounts, password resets, and access permissions Respond to and prioritize help desk tickets while maintaining accurate documentation Escalate complex issues appropriately while maintaining ownership through resolution Hardware & Software Support Configure, deploy, and maintain workstations, printers, and related equipment Perform routine system maintenance, software installations, updates, and troubleshooting Ensure devices and applications are operating according to company standards Documentation & Administrative Support Maintain IT inventory and asset tracking records Update and follow IT procedures and documentation; identify outdated or missing processes Assist with data entry and operational support tasks across departments as needed Prepare reports and documentation related to IT operations Support internal meetings, events, and employee technology needs What Success Looks Like Ability to operate independently with minimal supervision Strong prioritization and problem-solving skills in a fast-moving environment Consistent follow-through and accountability on support requests Professional communication and customer service skills Adaptability during periods of changing priorities and high operational demand Required QualificationsMust-Haves 3+ years of hands-on IT support or help desk experience in a business environment Degree highly desired but years of experience will be considered in lieu of degree Ability to troubleshoot hardware, software, and user-access issues independently Experience supporting Windows workstations, printers, and common office applications Strong organizational skills with excellent attention to detail Ability to manage multiple priorities with limited oversight Professional communication and customer service skills Proficiency with Microsoft Office and Google Workspace Preferred Qualifications Degree or coursework in Information Technology, Computer Science, or a related field Experience with Active Directory or Microsoft Server environments Exposure to Google Workspace administration or Salesforce Prior experience in a production, manufacturing, or operational business environment Experience with IT asset management, documentation, or administrative support tasks #IND1

Pay:

$65,000.00 - $70,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Paid time off

Experience:

IT SUPPORT

: 3 years (Required)

Work Location:

In person