The IT Help Desk Specialist manages the organization's IT infrastructure and provides end-user support for office, warehouse, and remote environments. Responsibilities include resolving helpdesk tickets, supporting hardware and software, deploying PCs, printers, PDAs, and warehouse label printers, assisting with IT projects to meet KPIs, managing assets, and implementing IT structural plans as directed by the IT Manager.

Responsibilities:

Troubleshoot and resolve helpdesk tickets from office, warehouse, and remote employees. Install, configure, and maintain IT hardware including PCs, laptops, printers, monitors, docking stations, and warehouse devices (PDAs, label printers, APs). Diagnose and resolve hardware and software issues, including system configurations and user environments. Set up and onboard IT equipment for new hires, ensuring proper system access and functionality. Manage IT onboarding and offboarding processes, including new hire setup, account and license setup/removal, email backup and forwarding, and asset recovery with proper inventory updates and documentation. Manage IT assets, including inventory tracking, audits, and lifecycle management. Perform basic network support, including Ethernet cabling, phone line setup, and connectivity troubleshooting. Support office infrastructure charges, including workspace setup, equipment relocation, and expansion projects. Ensure reliability, safety, and proper operation of IT equipment across office and warehouse environments. Assist with IT projects, system upgrades, and ongoing maintenance tasks. Provide user support and guidance on IT systems, tools, and best practices. Maintain documentation for IT procedures, configurations, and asset records. Coordinate with vendors for hardware repairs, replacements, and service requests.

Other duties:

Other duties and functions appropriate to the position as assigned by the IT manager from time to time.

Required Skills:

Good communication skills, initiative, and strong problem-solving skills. Ability to conduct IT diagnostics and provide timely, effective solutions to users. Adaptable and flexible, able to manage frequent changes and multitask in a fast-paced environment. Detail-oriented and capable of working independently or collaboratively within a team. Bilingual in English/Korean language preferred.

Education and Work Experience:

Bachelor's degree in Information Technology, Computer Science, or related field. Minimum of 1-2 years experience in IT helpdesk support or corporate IT administration. IT-related certification is a plus.

Work environment and other requirements:

The work environment is a non-smoking office environment. Accommodations can be made for the handicapped employee. Travel only on an "as needed" basis.