Desktop Support Technician at AXA Professionals Desktop Support Technician at AXA Professionals in Savannah, Georgia Posted in 8 days ago.

Type:

full-time

Job Title:

Deskside Technician II Job Desc:

What will you do? Supporting IT equipment in large corporate environment Desktop/laptop tech support (Mac and PC) Windows 10/11 operating systems Support mobile devices, printers, scanners, wireless, VPN, etc. IMAC Support - IT equipment Install/Move/Add/Change Maintain repairs, spare parts, and components Research and troubleshoot problems Maintain system configurations and documentation Track and resolve customer incidents and requests through the client's ticketing tool Troubleshoot and resolve hardware and software issues for Windows devices Backup, restoration, and migration of user data Smart Hands support with networking, server, and telecommunications technologies Printer and peripheral device support Inventory management of IT assets including asset auditing Ability to research and follow appropriate KB articles Ability to work on-call and other after-hours support needs May provide Executive support Various other tasks associated with deskside services May need to be available to provide support at other client locations as needed Other duties as assigned Job Requirements 2+ years corporate deskside support or equivalent experience Willing to embrace innovative tools and technology such as AI and IT health monitoring software to expedite resolution and enhance customer experience Excellent troubleshooting capability Ability to maintain composure while handle challenging, dynamic, rapid-response user support Experience with Microsoft Office / Office 365 suite Experience with computer imaging software and data migration processes (e.g., SCCM, Intune) Experience with endpoint protection and encryption (Bitlocker) support Familiarity with using remote desktop support tools High School Diploma or equivalent Maintain valid driver's license Walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds Physical presence at a Stefanini or Client location during shift Demonstrate high level of professionalism and strong personal interaction skills Maintain neat and professional work area and appearance in compliance with site policies Ability to pass standard panel drug screening and background check Adhere to assigned shift schedule Desired Characteristics A+ Certification Microsoft Certified Professional (MCP) Windows architecture including permissions and file structure Mac/Apple experience, a plus Experience with Basic network concepts (Active Directory / Workstation - Domain Trust Relationship)

City:

Savannah State:

GA Postal Code:

31415

Years Experience:

2