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M
Mindlance
US - Support
Career Insights for Systems Support Specialist
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What they do
A Systems Support Specialist provides technical support for the computer and communications systems at a business or organization. Installs and configures computer software, hardware and equipment, and provides troubleshooting for network issues. Manages documentation, maintenance and repairs. May provide help desk support or manage user accounts.
$68,650 / year median in the U.S.
+1% projected growth
Job Description
US - Support#26-20506
Smyrna, GA
Onsite Job Description
Please note: in line with
- policy, this role is VDI only.
- will not be providing a laptop or equipment. Remote is fine, must be EST IT Support Analyst for content management (ECMs), eCTD Publishing and Product Registration area
- Ensure day-to-day 2nd level support of incident management - queue management, timely resolution of incidents
- Act as subject matter expert and technology expert for the Publishing tool, DocuBridge by Lorenz; assess release notes with the process owner; Upgrade the system; solve related issues.
- Provide support to projects as assigned (e.g.: installation, qualification, release, etc.)
- Provide support to qualification activities as needed (e.g.: write/execute assigned installation / operational qualification scripts)
- Able to work and collaborate with a global team.
- Opportunity to learn new technical skills.
- Support of global user base
Skills Needed:
- Autonomous, self-motivated, Strong customer focus - 'Sense of urgency'
- Strong technical expertise
- A flexible attitude with respect to work assignments and new learning
- System Administrator experience working with both Cloud (Saas) and on-premises applications
- Technologically astute and having experience with REST API and application integration technologies
- Document Management systems, Veeva Vault RIM and Quality or Lorenz DocuBridge knowledge is a plus.
- Veeva Vault Admin Certified a plus
- Proficient in common database technologies, i.e., Oracle and MSSQL
- Experience in Regulatory, eCTD Submission Publishing (at least 3 years preferred)
- Experience in Computer Systems Validation preferred.
- Experience with DocXtools, DXC Toolbox, PleaseReview and StartingPoint a plus
- Openness to take on support of other systems as needed.
- Excellent command of English language (verbal and written);
- Strong communication & collaboration skills (with colleagues, other IT areas, with vendors, etc.) Team player
- Focused on quality & eye for detail.