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IDR Inc

PC Technician

Career Insights for Help Desk Technician / Analyst

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$47,978 / year median in Georgia

-1% projected decline

Explore Career

Job Description

To Apply for this Job Click Here IDR is seeking a PC Technician to join one of our top clients for an opportunity in Stone Mountain, GA. This role involves maintaining and troubleshooting computer systems, hardware, and peripherals within a leading organization dedicated to climate control solutions. The position offers a chance to work in a professional environment supporting essential IT operations. Position Overview for the
PC Technician:
Under direct supervision, maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Provides routine analysis and problem solving of network or PC software, hardware, or peripherals. Contacts and coordinates with hardware or software vendors for service if necessary. Requirements for the
PC Technician:
Requires a high school diploma or an equivalent combination of education and experience. A two-year degree or equivalent is preferred. Excellent customer service skills required. General knowledge of a wide variety of software, hardware, and PC operating systems is preferred. Ability to work onsite at the specified location. Whats in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization. Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success. Medical, Dental, Vision, and Life Insurance ClearlyRateds Best of Staffing® Client and Talent Award winner 12 years in a row. #LI-onsite IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com To Apply for this Job Click Here

Benefits

  • Employee Stock Options (ESOs)
  • Health Insurance
  • Dental Insurance
  • Vision Insurance