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Help Desk/Desktop Support Analyst
Job
Robert Half
Ames, IA (In Person)
Full-Time
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Job Description
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for end users. This contract position focuses on resolving desktop and operating system issues, supporting account access, and ensuring employees receive timely help with everyday technology needs. The ideal candidate is comfortable working in a service-driven environment, handling support requests efficiently, and troubleshooting Microsoft-based systems effectively.
Responsibilities:
- Provide front-line technical support for desktop, laptop, and Windows-related issues reported by end users.
- Investigate and resolve service desk requests by prioritizing incidents, documenting actions taken, and following through to completion.
- Support user account administration activities, including access updates and directory-related assistance within Active Directory.
- Diagnose common hardware, software, and operating system problems using sound troubleshooting methods.
- Install, configure, and maintain Microsoft Windows 10 environments to keep user systems functioning effectively.
- Assist employees with password, login, and general workstation issues while delivering clear and detail-oriented communication.
- Escalate more complex technical problems when needed and collaborate with other support resources to restore service quickly.