IT Support Specialist

IT Support Specialist Guardian Pharmacy Services Management - 3.1 Ankeny, IA Job Details Full-time 1 day ago Benefits Health savings account AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Employee assistance program Vision insurance 401(k) matching Qualifications High school diploma or GED Full Job Description Atlanta, Georgia, United States of America | Ankeny, Iowa, United States of America | Eden Pairie, Minnesota, United States of America | Fenton, Missouri, United States of America Extraordinary Care. Extraordinary Careers. With one of the nation's largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career. Our unique business model combines the personal touch of locally operated pharmacies with the robust support of our Atlanta-based corporate team, ensuring best-in-class pharmacy care for our customers. Why Guardian Pharmacy? We're reimagining medication management and transforming care.

Who We Are and What We're About:

Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered. We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you. IT Support Specialist Keep Teams Connected. Solve Problems That Matter. Support Growth. At Guardian Pharmacy, technology is critical to delivering exceptional service — and behind every successful operation is a responsive, solutions-focused IT team. We're looking for an experienced and customer-focused IT Support Specialist who thrives on solving problems, supporting end users, and keeping systems running smoothly in a fast-paced healthcare environment. This role is ideal for someone who enjoys being the go-to technical expert, building relationships across teams, and making a direct impact on employee productivity and operational success. From onboarding new facilities to troubleshooting complex technical issues, you'll play a key role in supporting the technology that powers our business every day. What You'll Do Provide front-line technical support for hardware, software, printers, phones, and peripheral devices Troubleshoot and resolve desktop and business application issues with professionalism and urgency Install, configure, and maintain computers, software, and related equipment Manage and document support requests through a ticketing/work order system Communicate clearly with end users, providing updates and ensuring a positive support experience Coordinate with third-party vendors and contractors when needed to resolve technical issues Assist with software upgrades, version testing, patches, and system rollouts Support onboarding and setup for new pharmacy locations and team members Maintain inventory of technology equipment and supplies Partner cross-functionally to support operational and technical initiatives Prioritize and manage multiple projects and requests in a dynamic environment What You Bring 3+ years of IT support or related technical experience High School Diploma or GED required; Bachelor's Degree preferred Strong troubleshooting skills across desktop hardware, software, and peripherals Experience working within ticketing or help desk systems Excellent customer service and communication skills Ability to work independently while managing competing priorities Strong attention to detail with a proactive, problem-solving mindset Ability to adapt quickly in a fast-paced, team-oriented environment Pharmacy operations systems experience is a plus What Makes You Successful You take ownership and follow issues through to resolution You stay calm under pressure and approach problems logically You enjoy helping others and building trusted relationships You are highly organized and able to manage multiple priorities effectively You are motivated by continuous improvement and operational excellence You work collaboratively and contribute positively to team success

What We Offer:

Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, "Treat others as you would like to be treated." Compensation & Financial Competitive pay 401(k) with company match Family, Health & Insurance Benefits (Full-Time employees working 30+ hours/week only) Medical, Dental and Vision Health Savings Accounts and Flexible Spending Accounts Company-paid Basic Life and Accidental Death & Dismemberment Company-paid Long-Term Disability and optional Short-Term Disability Voluntary Employee and Dependent Life, Accident and Critical Illness Dependent Care Flexible Spending Accounts Wellbeing Employee Assistance Program (EAP) Guardian Angels (Employee assistance fund) Time Off Paid holidays and sick days Generous vacation benefits based on years of service The Guardian Difference Our clients require pharmacy services that aren't "cookie cutter." That's why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients' needs. Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location. Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today's dynamic business environment. At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce. Join us to discover what your best work truly looks like.