IT Help Desk Technician

Position Summary NewAldaya Lifescapes is seeking a reliable, service oriented IT Help Desk Technician to provide first level technical support to staff across our organization. This role serves as the primary point of contact for technology issues, helping ensure employees have the tools and support they need to deliver excellent services to our residents and communities. The ideal candidate enjoys helping others, communicates clearly with nontechnical users, and takes pride in solving problems efficiently and professionally. Key Responsibilities Serve as the first point of contact for IT help desk requests (phone, email, ticketing system) Troubleshoot and resolve common hardware, software, printer, and connectivity issues Support desktops, laptops, mobile devices, and basic peripherals Assist with Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint) Perform basic account tasks such as password resets, user onboarding/offboarding, and access requests Escalate unresolved or complex issues to higher level IT staff as appropriate Document issues, resolutions, and procedures in the ticketing system Assist with device setup, deployment, and inventory management Create, maintain and follow IT security policies and report suspicious activity or potential incidents Provide courteous, timely, and professional customer service to all employees Required Qualifications Associate's degree in Information Technology or related field or equivalent experience 1-3 years of experience in an IT help desk, technical support, or similar role Basic knowledge of Windows operating systems and common office software Familiarity with Microsoft 365 environment Strong troubleshooting and problem-solving skills Ability to explain technical concepts in clear, nontechnical language Customer service mindset with patience and professionalism Ability to handle confidential information appropriately Preferred Qualifications Experience supporting healthcare, senior living, or highly regulated environments Familiarity with ticketing systems and asset tracking Basic understanding of networking concepts (WIFI, VPN, printers) IT certifications (CompTIA A+, Microsoft Fundamentals, or similar) Why Join NewAldaya Lifescapes? At NewAldaya Lifescapes, technology plays a vital role in supporting care, services, and operations. As an IT Help Desk Technician, you'll make a direct impact by helping employees stay connected, productive, and supported.

We offer:

Mission driven work in a collaborative environment Competitive pay and benefits Stable, meaningful role supporting community focused services Opportunities to grow technical and professional skills EOE