IT Support Specialist - II

IT Support Specialist - II

DES MOINES REGION CATHOLIC SCHOOL CORPORATION

Des Moines, IA Job Details Full-time $55,000 - $65,000 a year 11 hours ago Benefits Health savings account Health insurance Dental insurance Flexible spending account Paid time off Vision insurance 401(k) matching Professional development assistance Flexible schedule Life insurance Retirement plan Qualifications Google Workspace Windows Driver's License Computer networking Mobile device management macOS IT Productivity software

Cybersecurity Full Job Description Location:

Des Moines Metro Area (Supporting 11 K-8 Schools & 1 High School)

Employment Type:

Full-Time Reports To:

Region IT Director Job Overview We are seeking a dedicated and versatile Level 2 IT Specialist to provide comprehensive technical support for our regional network of Catholic schools. Working directly under the Region IT Director , you will be the lead tech for all tier 1 & 2 technology needs. This role balances autonomy with a strong support system; while you will manage the day-to-day support of schools, you will have direct access to the Director for strategic guidance and Tier 3 outsourced vendor support for complex infrastructure or high-level networking escalations. Key Responsibilities Tier 1 & 2

Support:

Act as the primary point of contact for technical issues ranging from password resets to complex hardware and software troubleshooting.

Collaboration:

Work closely with the Region IT Director and any school IT staff to implement tech initiatives and maintain Region standards.

Escalation Management:

Identify issues requiring advanced intervention and coordinate with our Tier 3 network vendors to ensure timely resolutions.

Regional Coverage:

Provide remote support via our RMM tools and travel to various school sites across the Des Moines metro for hands-on solutions.

Device & Workspace Management:

Maintain a diverse fleet (Chromebooks, Macs, Windows) and manage Google Workspace for Education.

Security & Compliance:

Cyber security and student data privacy should be at the forefront of all technical decisions.

Requirements & Qualifications Experience:

2-3+ years of professional IT experience, preferably in an educational setting .

Systems Knowledge:

Proficiency in Google Workspace, ChromeOS, macOS, and Windows.

Apple Management:

Experience with Apple device management is required ( Mosyle highly preferred).

Networking:

Solid understanding of networking fundamentals. Familiarity with Cisco Meraki is a plus.

Web Filtering:

Experience with education-focused filtering tools (e.g., GoGuardian, Securly, Deledao).

Communication:

Ability to report effectively to leadership and communicate technical solutions to non-technical staff.

Mobility:

Valid driver's license and reliable transportation for local travel between schools.

Pay:

$55,000.00 - $65,000.00 per year

Benefits:

401(k) matching Dental insurance Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Retirement plan Vision insurance Ability to

Commute:

Des Moines, IA 50309 (Preferred)

Work Location:

In person