$72,000

Job Description Job Summary:

The Deskside Support Engineer in Fort Dodge, IA provides hands-on technical support for end-user devices including laptops, desktops, printers, scanners, and peripheral equipment. This role ensures timely resolution of hardware and software issues, maintains accurate inventory records, and supports the deployment of applications and equipment across the organization. The engineer serves as the primary onsite technical resource for employees and collaborates with IT teams to maintain a stable and secure computing environment.

Job Duties:

End-User Device Support

Troubleshoot and resolve issues with laptops, desktops, monitors, docking stations, and peripherals. Printer & Scanner Support
Install, configure, and maintain printers, scanners, and multifunction devices, including coordination with vendors when needed. Software Installation
Install, update, and configure approved software applications following organizational standards and security policies. Hardware Deployment
Prepare, image, and deploy new devices; perform hardware upgrades and replacements. Inventory Management
Track IT assets, maintain accurate inventory records, and support lifecycle management of equipment. Ticket Management
Respond to and resolve service requests within defined SLAs using the organization's ITSM platform. User Support & Training
Provide guidance to employees on device usage, basic troubleshooting, and security best practices. Collaboration
Work closely with network, security, and systems teams to escalate issues and support broader IT initiatives. Compliance & Security
Ensure all devices meet security, patching, and compliance requirements.

Key Responsibilities:

End-User Device Support

Troubleshoot and resolve issues with laptops, desktops, monitors, docking stations, and peripherals. Printer & Scanner Support
Install, configure, and maintain printers, scanners, and multifunction devices, including coordination with vendors when needed. Software Installation
Install, update, and configure approved software applications following organizational standards and security policies. Hardware Deployment
Prepare, image, and deploy new devices; perform hardware upgrades and replacements. Inventory Management
Track IT assets, maintain accurate inventory records, and support lifecycle management of equipment. Ticket Management
Respond to and resolve service requests within defined SLAs using the organization's ITSM platform. User Support & Training
Provide guidance to employees on device usage, basic troubleshooting, and security best practices. Collaboration
Work closely with network, security, and systems teams to escalate issues and support broader IT initiatives. Compliance & Security
Ensure all devices meet security, patching, and compliance requirements.

Required Qualifications:

Experience supporting laptops, desktops, printers, scanners, and related hardware. Strong knowledge of Windows OS, basic networking, and common enterprise applications. Familiarity with imaging tools, device management platforms, and ITSM ticketing systems. Ability to diagnose hardware and software issues efficiently. Strong communication and customer service skills.

Preferred Qualifications & Skills:

Compensation:

We provide a competitive pay and benefits package. This position is offering a salary range of $60,000

72,0000 Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline.

Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law. www.belcan.com Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

group id:

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Deskside Support Engineer-Fort Dodge, IA