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Part Time - IT Technician I
Career Insights for Help Desk Technician / Analyst
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Scorecard
Based on Iowa data
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What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$51,436 / year median in Iowa
-17% projected decline
Job Description
Part Time IT Technician I Under the direction of the Information Technology Supervisor, assist in IT Dept. as needed. Installs, maintains, and upgrades computer hardware, software, peripherals, software and other technology equipment. Works independently and collaborates electronically in real or near real time with department staff. Troubleshoots hardware/software problems for computers as well as peripherals and other equipment. Provides excellent and efficient first-level technical support using the district help desk system. 27.5 hours/week $19.13/hour Apply online: www.masoncityschools.org > Careers Portal Application deadline: Posting will remain active until the position is filled The Mason City Community School District is an equal employment opportunity/affirmative action employer.