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Robert Half

IT Support | Desktop | Hardware Technician

Entry-Level JobVerifiedNo experience needed

Pay: Not specified

Posted: 7 weeks ago

Location: Postville, IA (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/3/2026

Career Insights for Technical Support Engineer / Analyst

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Based on Iowa data

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What they do

A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.

$52,811 / year median in Iowa

-11% projected decline

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Job Description

This role is 100% onsite - 5 days per week in Postville, IA
We are looking for an IT Support | Desktop | Hardware Technician to provide hands-on technical assistance and dependable end-user support in Iowa.

This contract position with permanent potential is ideal for someone who enjoys resolving desktop, hardware, and access-related issues while supporting a stable and secure IT environment. The role will work across daily support requests, system administration tasks, and infrastructure troubleshooting to keep business operations running smoothly.

Responsibilities:

Deliver timely support for end-user issues involving printing, login access, display problems, desktop hardware, and general service desk requests.
Administer user accounts and permissions across Active Directory, Azure, Microsoft 365, Entra, and Intune environments.
Troubleshoot and maintain Windows-based desktops and servers, including routine performance checks and issue resolution.
Support telephony systems and computer telephony integrations to help maintain reliable communication services.
Monitor backup activity, perform scheduled reboots, and assist with ongoing system maintenance to reduce downtime.
Review security-related tickets, route issues to the appropriate teams, and escalate higher-risk concerns when needed.
Assist with the upkeep and troubleshooting of network infrastructure, including Cisco switches and Fortinet firewalls.
Provide desktop deployment, imaging, and hardware setup support for new and replacement equipment.