IT Support Technician

Job Title:

IT Support Technician IIDepartment:

Information TechnologyLocation:

Sioux Center, IAJob Type:

Full Time, On SiteTravel:

Local Travel Between SitesThe IT Support Technician II (ITST) is responsible for installing, maintaining, and troubleshooting computer hardware, software, and network systems while providing excellent customer service to end-users under minimal supervision. This role is crucial in ensuring the company's technology infrastructure runs smoothly, supporting overall business operations and productivity.

Essential Job FunctionsPerforms overall information systems planning, implementation, and administration in a variety of IT functional areasInstall, maintain, and repair computer-related equipment, including laptops, desktops, phones, tablets, printers, and network devicesCollaborates with end users to diagnose and resolve technical issues across different systems and technologies, including hardware, software, and networksManage and maintain technology inventoryAnalyzes business needs and contributes to the selection of IT hardware and software to support internal business processesImplement and monitor security measuresSet up, manage, and audit user accounts and permissionsPerform regular system updates and maintenanceAssist in technology disposal and data securityCollaborate with the IT team on projects and improvementsOther duties as assignedRequired QualificationsAssociate's degree in Information Technology, Computer Science, or related field (equivalent experience)3+ years of relevant experience in IT technical supportProficiency in computer hardware, software, and networking systemsExcellent problem-solving and analytical skillsExcellent communication and customer service abilitiesKnowledge of IT security best practicesPreferred QualificationsBachelors Degree in Information Technology, Computer Science, or related fieldExperience in agricultural or egg industry-specific softwareCertifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP)Familiarity with mobile device management and VoIP systemsWork EnvironmentThis position is primarily office-based but involves occasional work in non-office environments such as production areas. The role may require physical adaptability, including crawling in confined spaces or working at heights. There is potential exposure to noise, necessitating the use of protective equipment like hairnets and safety glasses. While the job involves extended periods of sitting and computer use, it also includes occasional lifting of equipment and supplies. The position may demand flexibility with work hours, potentially involving irregular schedules or on-call duties for emergency support. Additionally, occasional travel to other locations may be required.

About Us:

Versova is one of the largest egg producers in the United States, bringing together family-owned farms in Iowa, Ohio, Washington, Oregon, Idaho, Utah, and Colorado. With over six decades of industry experience, our team of more than 2,000 employees is dedicated to exceptional flock care, environmental stewardship, and producing safe, high-quality eggs. More than just a workplace, Versova is a team built on shared values, working together to enrich our communities and uphold the highest ethical standards.

As a family of companies and a company of families, we are guided by a strong set of

Core Values:

Recognition, Initiative, Safety & Security, Service, Community, Respect, Integrity, Ownership, and Excellence. These values drive our commitment to responsible employment, sustainability, and industry innovation. When you join Versova, you become part of something bigger - working together to lead the future of egg production with integrity and excellence.

Benefits:

Regular performance reviewsHealth insuranceDental insuranceVision insuranceHSA with company matchPaid time OffPaid Holidays401K with company matchTuition ReimbursementEmployee Assistance ProgramPosting StatementAll qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

DisclosureThis job description is not exhaustive, as employees may perform additional related duties as needed. Employment is based on an 'at-will' basis. Employment is contingent upon the successful completion of a background check, as applicable to the role and in compliance with local, state, and federal laws.