System Administration Specialist

System Administration Specialist Integrity Marketing Group - 3.5 Urbandale, IA Job Details Full-time 20 hours ago Qualifications Non-technical user support Computer science Client onboarding Authorization controls implementation Email customer support Technical support via phone Bachelor's degree in information technology Computer Science IT user and group management Phone communication Procedural guides Account troubleshooting Metrics Reporting Incident Escalation Data summary reports Analysis skills Bachelor's degree Customer engagement Data access controls implementation Customer service knowledge base Access control management Online help documentation Technical support via email Bachelor's degree in computer science Escalation handling Ad-hoc reporting Communication skills Entry level IT department experience Under 1 year

Full Job Description Job Summary:

The System Administration Specialist will utilize current systems to solve customer problems in real time to meet the needs of the business. Coordinate with partners/stakeholders to assist with onboarding new customers and ensuring they are utilizing the system to achieve desired results. Understand the customers' needs, respond to their feedback and actively engage with them to produce successful outcomes. Act as a system Subject Matter Expert, being the first line of contact for user questions and set up. This is a full-time, onsite role in either our Urbandale, IA or Austin, TX office. Let's talk job responsibilities: Act as the dedicated contact for new and existing users, providing assistance, troubleshooting, and answering questions. Serve as the point of contact for setting up system access for new user accounts including rights, permissions and groups. Provide support and responds to requests via phone and email. Performs remote troubleshooting and diagnostics. Configure basic system elements, user data/access, reporting and backlog. Coordinate with other teams for complex integrations or customizations. Create, extract and configure requested reports, metrics, documents and data Identify and build additional efficiencies, FAQ's and procedures for users Determines the best solution based on the issue and details provided by users Identify and escalate complex issues appropriately. Other duties as assigned Your experience and skills: Bachelors degree in Information Technology, Computer Science, or related field 0-2 years of experience in System Support, Customer/User success, Account Manager or similar roles Background in IT is preferred Ability to articulate technical solutions to various stakeholders Strong written and verbal communication skills Strong analytical and problem‑solving abilities Passion for delivering an exceptional customer experience About Integrity Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead. Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you'll love, and we'll love you back. We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com. Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.