System Support Tech

SUMMARY Under general supervision, completes help desk requests related to desktop PCs, notebooks, Smartphones, printers, mobile carts, software installation and/or updates, telephones, and other user needs handled by the Information Technology Department. This qualified person must exhibit consistent and exceptional customer service that is focused on positive patient outcomes.

DUTIES/RESPONSIBILITIES

(include but are not limited to the following) Installs PCs, notebooks, mobile devices, printers, monitors, telephones, and other related equipment. Moves equipment when requested based upon the priority of the department. Resolves problems with PCs, printers, mobile devices, monitors, telephones, and other related equipment in a timely manner. Maintains and monitors inventories of workstation equipment and other devices as required by Departmental/HIPAA regulations and policies. Maintains and monitors inventory of department supplies including patch cables, batteries, replacement printers, and other supplies utilized Treats coworkers, customers and patients with respect and dignity.

EDUCATION AND/OR EXPERIENCE

Associate degree in a computer technician or related field; or One year experience as a computer technician; or any equivalent combination of education and experience.

SKILLS AND ABILITIES

In-depth knowledge of the current Windows OS; installation and trouble-shooting. Ability to diagnose equipment failures, and correct problem or replace equipment. Ability to answer and trouble-shoot software issues. Ability to interact with diverse groups of callers in a helpful and positive manner. Ability to handle multiple requests/needs simultaneously in a calm professional manner. Ability to exercise good judgment and discretion, especially when handling confidential information. Excellent customer service skills. Working knowledge of HIPAA/HiTech regulations and policies. Aptitude for technology and excellent computer skills. Shows a passion for improving the delivery of services with a commitment to continuous improve oneself.