Join us! We have a part-time IT Support Specialist Internship opportunity for a tech-savvy individual looking to gain hands-on experience in technical support, troubleshooting, Microsoft 365 administration, hardware deployment, and nonprofit IT operations. This is what you'll get to do. Serve as the first point of contact for technology support requests via phone, email, ticketing system, or in person. Troubleshoot and resolve basic hardware, software, printer, and connectivity issues. Assist with user account administration, including password resets and access requests. Install, configure, and update software applications and technology equipment. Document, track, and update service requests in the IT help desk ticketing system. Escalate unresolved or complex technical issues to appropriate IT staff. Maintain asset inventory records and assist with computer setup, deployment, and equipment replacements. Support Microsoft 365 and other cloud-based technology solutions. Provide excellent customer service while assisting employees with technology-related questions and concerns. Follow IT security, data privacy, and organizational technology policies. Assist with additional technology projects and initiatives as assigned.

Qualifications:

Currently pursuing a degree, certificate, or training program in Information Technology, Computer Science, Cybersecurity, Networking, or a related field at an accredited college, university, or technical program. Basic understanding of Windows operating systems, computer hardware, and networking concepts. Familiarity with Microsoft 365 applications and cloud-based technologies preferred. Strong problem-solving and analytical skills. Excellent customer service and communication abilities. Ability to learn new technologies quickly and work effectively in a team environment. Strong organizational skills and attention to detail. Ability to maintain confidentiality and handle sensitive information responsibly. Must be 18 years of age. This position requires a valid driver's license and the ability to pass a pre-employment drug screening and an extensive background check, including checks of the Dependent Adult and Child Abuse registries, the Sex Offender Registry, and a criminal history check.

Details:

Part-time, approximately 10-15 hours per week (regular schedule will fluctuate between the hours of 8:00am and 5:00pm Monday-Friday). Working onsite at our Ansborough office in Waterloo, IA. Internship will run approximately 13 weeks. This is a paid internship opportunity, with an hourly rate of $15.00/hour . What You'll Gain Hands-on technical support and help desk experience. Exposure to Microsoft 365 administration and cloud-based technologies. Experience with hardware setup, deployment, and asset management. Practical troubleshooting and problem-solving skills in a professional environment. Experience supporting technology systems within a nonprofit organization. Professional mentorship from experienced IT staff. Real-world exposure to IT operations, cybersecurity best practices, and customer service.